Customer Service Coordinator - bilingual

Crew 2, Inc.; Minneapolis (MN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

Crew 2, Inc. is seeking a Bilingual (English/Spanish) Customer Service Coordinator in the Minneapolis area.

You will act as the central contact for service and warranty requests, coordinating with builders, customers, and internal teams from intake through completion. Responsibilities include scheduling, material coordination, claims processing, and ensuring timely, accurate documentation and billing support.

Qualifications

• Bilingual English/Spanish communication required.
• High school diploma or GED plus 1 year related experience.
• SAP and Microsoft Office Suite proficiency preferred.

Responsibilities

• Receive and review new customer service requests to determine cause and type of issue.
• Schedule appointments with builder representatives within 24 hours of receipt.
• Verify material availability and estimated repair timelines.
• Ensure customer complaints are resolved promptly and follow up for satisfaction.
• Create work orders and coordinate with Production Coordinators for parts and supplies.

Skills

Bilingual English/Spanish

Strong written and verbal

Education

High school diploma or GED

Tools

SAP

Microsoft Office

Job description

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.

Summary

The Bilingual (English/Spanish) Customer Service Coordinator serves as a central point of contact for customer service and warranty-related requests, ensuring issues are accurately assessed, scheduled, tracked, and resolved in a timely and professional manner. This role coordinates closely with builders, customers, and internal teams to manage service requests from intake through completion, including work order creation, scheduling, material coordination, claims processing, billing support, and follow-up. The Customer Coordinator plays a key role in maintaining customer satisfaction, ensuring accurate documentation and cost tracking, and proactively communicating recurring issues to drive continuous improvement across service, production, and field operations.

Essential Functions

• Receive and review new customer service requests from multiple sources to determine cause, type of malfunction, COE, and customer address.
• Contact builder representatives to schedule appointments and confirm work to be performed within 24 hours of receipt (same-day for urgent or escalated items).
• Verify material availability and confirm estimated repair completion timelines.
• Ensure customer complaints are resolved promptly and professionally; follow up to confirm satisfaction with the final product.
• Locate materials in ILG systems and coordinate with Production Coordinators to order necessary replacement parts and supplies.
• Create work orders following established processes to ensure accurate tracking, reporting, and cost allocation.
• Coordinate with the Labor Dispatch Team to resolve scheduling issues and manage workloads as needed.
• Access builder portals to obtain service information, documentation, and project updates.
• Prepare and send quotes/invoices for builder purchase orders prior to scheduling, ensuring completion within 24 hours of request.
• Submit and track material claim requests, following up with vendors or the claims department for resolution and repair direction.
• Oversee claims and billing processes within the service department, including pricing, cost analysis, and invoice initiation.
• Process backcharge requests and complete related documentation for labor and material claims departments.
• Work daily on management-provided reports to ensure jobs are closed out, errors corrected, and costs billed promptly.
• Communicate recurring service or production issues with appropriate departments to prevent future occurrences.
• Collaborate with internal teams—Production, Sales, Design Center, Warehouse, and Field Operations—to minimize service issues.
• Perform other duties as assigned.

Education & Experience Required

• Bilingual (English/Spanish) communication skills
• High school diploma or GED, plus one (1) year of related experience and/or training
• Preferred Proficiency in SAP and Microsoft Office Suite (Excel, Outlook, Word)

Skills & Competencies

• Strong written and verbal communication skills with the ability to communicate effectively across all levels.
• Ability to read and interpret training materials, safety rules, maintenance instructions, and company policies.
• Excellent organizational and multitasking abilities to manage competing priorities.
• Intermediate mathematical proficiency (square footage, yardage, linear feet, circumference, area, etc.).
• Strong problem-solving and decision-making abilities using sound judgment and attention to detail.
• Professional and courteous demeanor in interactions with customers, peers, and supervisors.
• Ability to identify and communicate recurring production issues and collaborate with internal teams to resolve them.

Position offers $18/hr.

If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

Recently it has come to our attention that there are recruitment scammers who falsely represent themselves as affiliated with Interior Logic Group, possibly in an attempt to extract information from potential job applicants. If you are contacted by anyone purporting to be a recruiter for ILG or directing you to a website, we encourage you to exercise caution and due diligence. The correct website for job postings for ILG is https://interiorlogicgroup.wd5.myworkdayjobs.com/CareersatILG. Please call us directly if you have any concerns: 800.959.8333.

Powered by its award-winning technology platform, Interior Logic Group, Inc. is the largest national provider of interior design and finish solutions to the building industry. Our scalable solutions increase customer profitability, improve construction quality, and reduce cycle times—with our team deeply focused on providing an exceptional customer experience.

We provide installation services and supply chain management for a diverse range of single family, multifamily, commercial, and repair and remodel customers.

People choose to build their careers at ILG because of our passionate team, company culture, flexible work options, and growth opportunities.

We invest in our workforce to help them achieve great things both personally and professionally, offering wide-reaching benefits from healthcare support to financial well-being.

Check out some of our top benefits we have to offer:

• At our company, we believe in supporting your health, your goals, and your future. That's why we offer a comprehensive benefits package designed with flexibility and well-being in mind.
• Medical, dental, and vision coverage, including multiple plan options to fit your needs, covering both physical and mental health 401(k) with company match, short- and long-term disability, life insurance, and access to a Flexible time off, 8 paid holidays, and additional leave benefits so you can recharge, rest, and focus on what matters most.
• Access to supplementary optional benefits, including a company-sponsored weight loss management program and pet insurance

With over 200 locations throughout the United States, including 100+ Design Studios, there are opportunities to learn, grow, and reach your full potential!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

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