Customer Service Coordinator (Bilingual)

The Nagler Group; Bedford (MA); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading global manufacturing company is seeking a Bilingual Customer Service Coordinator to support international clients. This role involves managing orders and ensuring client satisfaction in a fast-paced environment. Candidates should be fluent in English and Spanish, with strong attention to detail and problem-solving skills.

Benefits

Opportunities for career growth

Dynamic, people-first culture

Exposure to international business

Qualifications

• At least 2 years of experience in customer service or client-facing roles.
• Fluent in Spanish and English with excellent communication skills.
• Experience in regulated or international settings preferred.

Responsibilities

• Serve as the primary contact for international clients in Spanish and English.
• Manage the full order lifecycle and collaborate with internal teams.
• Maintain accurate records and documentation for audit readiness.

Skills

Bilingual communication

Attention to detail

Problem-solving

Education

Bachelor’s degree

Tools

SAP

CRM/ATS systems

Excel

Job description

Customer Service Coordinator (Bilingual)

Join to apply for the Customer Service Coordinator (Bilingual) role at The Nagler Group.

Job Details

Position: Bilingual Customer Service Coordinator I & II

Location: Hybrid, 3 days onsite in Bedford, MA

Salary: $25–30/hr (Depending on Experience)

Openings: 4, Immediate Start

Job Description

Are you a bilingual customer service professional ready to advance your career? Join a rapidly growing global manufacturing company post-acquisition, providing support to international clients. This role involves order management, client care, and cross-functional coordination in regulated B2B industries such as biotech, medical devices, and diagnostics. Fluency in English and Spanish, attention to detail, and problem-solving skills are essential.

Responsibilities

• Serve as the primary contact for international clients via phone, video, and email in both Spanish and English
• Manage the full order lifecycle, collaborating with Sales, Logistics, Tech Support, Planning, and Legal teams
• Handle high-priority accounts, including government contracts and high-volume clients, efficiently and accurately
• Coordinate with internal teams to ensure client satisfaction and flawless execution
• Use ticketing tools to track and prioritize requests, managing workflow to meet SLAs
• Maintain accurate and audit-ready records and documentation

Qualifications

• At least 2 years of experience in customer service, order operations, or client-facing roles, preferably in regulated or international settings
• Fluent in both Spanish and English, with excellent switching and communication skills
• Experience with SAP, CRM/ATS systems, and Excel is advantageous
• Calm under pressure, highly organized, and detail-oriented
• Team player who thrives in fast-paced, mission-driven environments
• Bachelor’s degree preferred but not required

Benefits

• Join a growing company investing in talent
• Gain exposure to international business and regulated industries
• Work within a collaborative, impactful team
• Opportunities for career growth in operations, logistics, or client success
• Dynamic, people-first culture emphasizing clarity and continuous improvement

Application Process

Interested? Email your resume to Camie McDonnell at [e-mail]. Know someone perfect for the role? Share this opportunity!