Customer Service Coordinator-Atoka Pediatrics

Baptist Memorial Health Care Corporation; Oklahoma; On-site; USD 35,000 - 50,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Oklahoma is seeking a Billing Clerk to support patient billing, verify insurance, and ensure accurate and timely processing of charges and payments. You will handle daily reconciliations and support cash management.

The role requires knowledge of billing policies, strong data entry, 30 wpm typing, 10-key, and excellent customer relations to assist patients with financial options.

Qualifications

• 1 year of current experience with insurance billing and/or medical collection.
• Working knowledge of medical terminology.
• Strong written and verbal English communication.

Responsibilities

• Verify insurance and communicate with carriers for reimbursement.
• Perform daily billing close and cash balancing procedures.
• Input accurate demographic and medical data and collect fees at service.
• Provide financial counseling to patients when appropriate.
• Maintain confidentiality and organized records.
• Promote customer satisfaction and professional communication.

Skills

Typing 30 wpm

10-key

Customer relations

Windows basics

Medical terminology

Education

Associates Degree

Tools

Windows OS

Job description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Experience

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None