Customer Service Coordinator-Atoka Pediatrics

Baptist; Atoka (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Atoka Pediatrics is seeking a Customer Service Coordinator to support billing, appointment processing, and patient interactions in a clinical setting. The role requires accurate data entry, knowledge of medical terminology, and effective communication with carriers and patients.

Responsibilities include verifying insurance, managing billing information, and assisting with financial counseling while upholding departmental policies and ensuring a positive patient experience.

Qualifications

• Typed input at 30 wpm with high accuracy.
• Strong interpersonal skills for patient interactions.
• Knowledge of medical terminology for billing and coding.
• Experience with insurance billing and medical collections preferred.

Responsibilities

• Verifies insurance, communicates with carriers for reimbursement.
• Performs daily/monthly close out procedures for internal controls.
• Maintains knowledge of co-pays, deductibles, and workers' comp protocols.
• Promotes customer satisfaction with professional communication.
• Follows corporate policies related to clinic operations.
• Answers phones and directs messages to maintain workflow.
• Keeps files/records organized and confidential.
• Inputs demographic and medical data; assists with financial counseling.
• Executes other duties as assigned by Clinic Manager.

Skills

Type 30 wpm

10-key data entry

Excellent customer relations skills

Medical terminology

Education

Associates Degree

Collegiate or medical trade completion

Tools

Windows applications

Job description

Customer Service Coordinator-Atoka Pediatrics

Atoka, TN, United States

Job Info

• Job Identification 45170
• Job Category ADMIN SUPPORT
• Business Unit BMG Clinics

Job Description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Minimum Required

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Training

Minimum Required

Preferred/Desired

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None

Minimum Required

Preferred/Desired