Customer Service Coordinator / Accounting Assistant

shift, LLC; Sarasota (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A premier insurance restoration company in Sarasota is seeking a Customer Service Coordinator / Accounting Assistant. The ideal candidate should possess over 4 years of customer service experience and have strong skills in project management and bookkeeping. Responsibilities include managing projects, ensuring data accuracy, and maintaining communication with clients. Candidates are expected to be self-motivated and detail-oriented. This full-time position offers the opportunity to work in a dynamic environment focused on customer satisfaction.

Qualifications

• Over 4 years of Customer Service / Client Care experience.
• Over 2 years Project Management / Scheduling / Dispatching / Tracking.
• Over 2 years Bookkeeping experience (A/R, A/P and Payroll).

Responsibilities

• Manage multiple projects and maintain data accuracy.
• Produce organized job files and meet deadlines.
• Communicate effectively with team members and customers.

Skills

Customer Service / Client Care experience

Project Management

Bookkeeping

Analytical problem-solving

Organizational skills

Job description

Customer Service Coordinator / Accounting Assistant

Full-time

Expert Water Removal is a full service insurance repair specialist, providing 24 hour emergency water, mold, fire cleanup and repair services to southwest Florida. Our customers enjoy turnkey services from a single source provider, easing communication, project management, record keeping and paperwork flow from project start to finish.

Expert Water Removal is the area's premier nationally certified provider of 24 hour emergency water removal and also provides Mold Removal and Remediation and Smoke and Fire Damage and Restoration services.

Insurance Restoration Company in Sarasota / Tampa area seeks experienced Customer Service Coordinator / Accounting Assistant. This position is all about data accuracy, communication, follow up and more follow up and communication—prove that and you are in!

Responsibilities & Qualifications

• Over 4 years of Customer Service / Client Care experience
• Over 2 years Project Management / Scheduling / Dispatching / Tracking
• Over 2 years Bookkeeping experience (A/R, A/P and Payroll)
• General understanding of remodeling, construction / restoration principles an asset
• Systematic and capable of organizing multiple jobs / activities at a time
• Analytical and able to problem solve in a timely manner under intense circumstances
• Understand and delivers / posts data in as close to real time as possible
• Think outside the box to make adjustments and changes in workflow as required as situations dictate
• Produce exceptional and well organized, documented job files
• Maintains professional conduct, organization and communication skills to deliver extraordinary service to in house peers/team, insurance adjusters, agents, property managers and home owners
• Will do what it takes to bring the project to conclusion on time, budget and with a happy customer (all of them!)
• Clean Background check
• Able to successfully pass periodic drug testing

*Experience with these programs not required, but a plus!

Candidates must be self-motivated, enthusiastic, have excellent data entry, communication and customer service skills.

Please submit your resume including a cover letter detailing why you are the best person for this position and how your would enhance our company and help it grow.