Customer Service Coordinator

CBRE Group, Inc.; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

CBRE Group, Inc. is seeking a Customer Service Coordinator for remote work. You will respond to inquiries via phone, chat, email and online requests, resolve issues, and escalate when needed.

You will generate and follow up on service orders, schedule meetings, update databases and run ad hoc reports, while upholding CBRE RISE values and looking for process improvements; weekend availability required on 1st and 2nd shifts.

Qualifications

• Respond to customer inquiries and concerns via phone, chat, email, and online requests.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Run and distribute various ad hoc reports for review.
• Lead by example and model CBRE RISE values in daily work.
• Suggest improvements to existing processes and solutions to improve team efficiency.

Responsibilities

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information, as necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and select solutions from established options.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Deliver own output by following defined procedures and processes under close supervision.

Skills

Customer service

Multi-channel communication

Scheduling

Data entry

Reporting

Job description

About the Role:

As a CBRE Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

Please Note:

• We are currently hiring for 1st and 2nd shift - weekend availability required.
• This is a remote opportunity.
• Compensation for this position is $17.00 per hour.

What You’ll Do:

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information, as necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and select solutions from established options.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Deliver own output by following defined procedures and processes under close supervision.