Customer Service Coordinator

Total Quality Logistics; South Dayton (OH); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k) with match

Tuition reimbursement

Training reimbursement

Employee discounts

Financial wellness planning

Advancement opportunities

Referral bonuses

Great Place to Work award

Job summary

Total Quality Logistics in Miamisburg, OH is seeking a Customer Service Coordinator who will become the subject matter expert for a specific transportation mode. You will support daily shipment activities, schedule pickups, resolve issues, and assist with billing while delivering top‑notch service to internal and external stakeholders.

You will receive extensive training, enjoy comprehensive benefits, and have advancement opportunities in a structured career path.

Qualifications

• 1+ year of customer service experience.
• Excellent attendance history.
• Strong verbal communication, in person and over the phone.
• Proficient in MS Office (Word, Excel, Outlook).

Responsibilities

• Become the subject matter expert on administrative tasks for your aligned account(s).
• Document and manage all tasks in internal systems.
• Schedule appointments and coordinate shipments from pickup to delivery.
• Resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.
• Support with billing and payment processing.

Skills

Customer service

Attendance reliability

Verbal communication

MS Office proficiency

Tools

Microsoft Office

Excel

Outlook

Word

Job description

About the role:As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.What’s in it for you:Compensation starting at $16.50/hourComprehensive benefits packageHealth, dental and vision coverage401(k) with company matchPerks including tuition and training reimbursement, employee discounts, and financial wellness planningAdvancement opportunities with structured career pathsEmployee referral bonus opportunitiesCertified Great Place to Work with 900+ lifetime workplace award winsWhat you’ll be doing:Become the subject matter expert on all administrative tasks related to your aligned account(s)Document and manage all tasks in our internal systemsSchedule appointments and help coordinate shipments from pickup to deliveryHelp resolve shipping issues with a high level of professionalismProvide excellent customer service to internal and external stakeholdersSupport with billing and payment processing as neededWhat you need:1+ year customer service experience preferredHall of fame work ethic with a history of excellent attendanceStrong verbal communication skills – face to face and over the phoneProficient in Microsoft Office, including Word, Excel, and OutlookAbility to take ownership of responsibilities and see tasks through completionWhere you'll be: 9555 N Springboro Pike Suite 100 Building 5, Miamisburg, OH 45342Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.