Customer Service Coordinator

Total Quality Logistics; Detroit (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Tuition reimbursement

Employee discounts

Financial wellness planning

Advancement opportunities

Employee referral bonuses

Job summary

Total Quality Logistics is seeking a Customer Service Coordinator to become a subject-matter expert in transportation operations and support daily shipment activities. You will be the go-to support for our sales reps and help grow the business.

The role offers on-site work at the Troy, MI location with comprehensive benefits and opportunities for advancement. Visa sponsorship is not available for this position.

Qualifications

• 1+ year customer service experience preferred.
• Strong verbal communication skills, face to face and over the phone.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Ability to take ownership of tasks and complete them.

Responsibilities

• Serve as the admin expert for your assigned accounts.
• Document and manage tasks in internal systems.
• Schedule appointments and coordinate shipments from pickup to delivery.
• Resolve shipping issues with professionalism and accuracy.
• Provide excellent customer service to internal and external stakeholders.
• Assist with billing and payment processing as needed.

Skills

Verbal communication

Microsoft Office

Ownership mentality

Customer service

Job description

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you:

• Compensation starting at $16.50/hour
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
• Advancement opportunities with structured career paths
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

What you need:

• 1+ year customer service experience preferred
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills - face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Where you'll be:

3221 West Big Beaver Rd., Suite 110, Troy, MI 48084

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.