Event & Group Coordinator

Sarasota Jungle Gardens Inc; Sarasota (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A nature-themed attraction in Florida is seeking a Customer Service Coordinator to manage scheduling and coordination of events, from school visits to corporate gatherings. The ideal candidate should have strong customer service skills, be an effective communicator, and possess crowd control abilities. Responsibilities also include overseeing animal adoptions and assisting with marketing operations. A four-year diploma is preferred, along with 1+ year of customer service experience. This role may require working on weekends and holidays.

Qualifications

• Minimum of 1 year customer service experience required, must include references.
• Must be able to manage multiple priorities with excellent follow-up skills.
• Must work holidays and weekends as needed, rotating schedule.

Responsibilities

• Responsible for scheduling and coordinating events for various groups.
• Oversee communications and manage processing of animal adoptions.
• Assist with daily operations of marketing department and provide unmatched customer service.

Skills

Strong customer service and problem-solving skills

Effective communication

Crowd control skills

Public speaking

Teamwork

Microsoft Word

Excel

PowerPoint

Education

Four-year diploma in marketing or business administration

Job description

The Customer Service Coordinator is responsible for scheduling and coordinating with school, senior, daycare, and camp groups as well as picnics, corporate events, weddings, birthdays onsite, and other offsite events (trade shows, lectures, presentations, fairs, etc.).The coordinator also greets many of our arriving groups, schedules birthday parties, and helps with event planning.This position also oversees communications through our website email, and backup office work as required. They are responsible for managing and processing animal adoptions, donations, memorials, photo shoots, and group sales. Assist with daily operations of themarketingdepartment, social media and exhibit unmatched customer service.

• Strong customer service and problem-solving skills. Must pass skill tests during the interview process.
• Minimum of 1 year customer service experience required, must include references.
• Effective communicator both in person and in writing.
• Must be able to manage multiplepriorities with excellent follow-up skills.
• Friendly, outgoing professional personality and demeanor.
• Effective crowd control skills and public speaking required.
• Must be able to work as a team, follow directions, as well as adhere to policy & procedure.
• Must work holidays and weekends as needed, rotating schedule.
• Intermediate skills with Microsoft Word, Excel, & PowerPoint.
• Four-year diploma preferred, in marketing or business administration.
• Must have reliable transportation.
• Smoking/Vaping of any kind is not allowed on the property. Candidates must be able to pass a background check and a drug screen, which includes testing for marijuana.