Customer Service Coordinator

Sonatest; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Sonatest in the United States is seeking a dedicated customer service specialist to serve as the primary contact for customers regarding testing and inspection equipment. You will handle inquiries, orders, and after-sales support across phone, email, and chat channels, ensuring a smooth customer journey.

You will coordinate with sales, engineering, and logistics to track equipment orders, calibrations/repairs, and shipments, while monitoring service quality and customer satisfaction to identify

Responsibilities

• Serves as the primary point of contact for customers regarding Sonatest's testing and inspection equipment, handling inquiries, orders, and after-sales support across phone, email, and chat channels
• Coordinates between customers, sales, engineering, and logistics teams to track equipment orders, calibration/repair requests, and shipments, ensuring smooth communication throughout the customer journey
• Monitors service quality and customer satisfaction, identifying trends in product or delivery issues and escalating recurring concerns to management for process improvements
• Supports scheduling, order processing, and administrative tasks while helping train new staff on customer service procedures and best practices
• Supports front office staff with maintaining ongoing office tasks, including general administrative duties, correspondence, and day-to-day operational support

Job description

Job Description Responsibilities

• Serves as the primary point of contact for customers regarding Sonatest's testing and inspection equipment, handling inquiries, orders, and after-sales support across phone, email, and chat channels
• Coordinates between customers, sales, engineering, and logistics teams to track equipment orders, calibration/repair requests, and shipments, ensuring smooth communication throughout the customer journey
• Monitors service quality and customer satisfaction, identifying trends in product or delivery issues and escalating recurring concerns to management for process improvements
• Supports scheduling, order processing, and administrative tasks while helping train new staff on customer service procedures and best practices
• Supports front office staff with maintaining ongoing office tasks, including general administrative duties, correspondence, and day-to-day operational support