Customer Service Coordinator

Home Sweet Home; Redondo Beach (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Parental leave

Vision insurance

Job summary

Home Sweet Home is seeking a Customer Service Coordinator to support transferees and manage service delivery resources. You will communicate via phone, text and email, coordinate schedules, and help ensure on-time, quality service across our nationwide network.

Offered training of up to 8 weeks with paid onboarding, full-time hours (40/wk), a hybrid work location in Redondo Beach, CA, and benefits including medical, dental, vision, 401(k) matching and paid time off.

Qualifications

• Customer service and phone skills.
• Problem solving skills.
• Empathy.
• Speed and accuracy.
• Ability to work in a fast-paced environment.
• Ability to work closely with co-workers.
• Available to respond to occasional inquiries from Customers and Vendors during evenings and/or weekends.

Responsibilities

• Interact with transferees via Phone, text and email according to the baton.
• Select service delivery resources and rate them upon job completion.
• Schedule changes with relocating family, RMC/Moving Company and coordinators.
• Communicate with Primary Coordinators and partners for updates.
• Review bills from contractors and prepare billing package.
• Respond and resolve service issues with the Team Leader and Manager.
• Other duties as assigned.

Job description

About Home Sweet Home

Home Sweet Home provides in home services to executives being relocated by their companies throughout the United States and in several overseas countries. The company has doubled in size over the past few years and we are looking for several people interested in joining our growing business.

The successful candidate will undergo up to 8 weeks of paid training before transitioning into the Customer Service Coordinator role. The training enables the new hire to learn our systems, familiarize themselves with our customers, get a full understanding of our service products and become comfortable with our nationwide network of contractors and employees.

Role and Responsibilities

The Customer Service Coordinator is an externally focused roll responsible for providing high quality service to transferees while managing the margin generated on jobs:

• Interact with Transferees– Communicate with transferees via Phone, text and email according to the company communication process (“the baton”).
• Select Service Delivery Resources- Assign service delivery (contractors or employees) resources and communicate the unique needs of each individual job. Rate service delivery resources upon job completion.
• Schedule Changes– Handle schedule changes with the relocating family, service delivery team and Primary Coordinator at the RMC/Mover.
• Communicate with PCs– Update and receive updates from the Primary Coordinator at our RMC and Moving Company partners as needed.
• Margin Management– Review bills from contractors and complete billing package to go to CSS.
• Service Issues– Respond and resolve service issues in coordination with your Team Leader and Manager.
• Other Dutiesas assigned….

Skills and Behaviors

• Customer service and phone skills
• Problem solving skills
• Empathy
• Speed and accuracy
• Ability to work in a fast-paced environment
• Ability to work closely with co-workers
• Available to respond to occasional inquiries from Customers and Vendors during evenings and/or weekends
  

Job Type: Full-time

Pay: Starting at $22 per hour

Expected hours: 40 per week, M-F

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Work Location: Hybrid in Redondo Beach, CA 90277