Customer Service Coordinator

Zero Zone; North Prairie (WI); On-site; USD 30,000 - 36,000; Full time

Job summary

Zero Zone, a leading manufacturer of refrigerated display cases, is seeking a Marketing Specialist in North Prairie, WI. Under the Senior Marketing Specialist, you will support digital marketing programs, coordinate tradeshows and logistics, manage content distribution, and assist with analytics and reporting to connect strategy with execution.

This role offers collaboration across divisions, exposure to multiple marketing channels, and opportunities to turn ideas into tangible campaigns within

Qualifications

• High School Diploma or GED required.
• 6 months of relevant experience and/or training.
• Strong communication and math abilities.
• Ability to analyze information and interpret data.
• Ability to follow written or verbal instructions.

Responsibilities

• Dispatch service requests for contract customers.
• Provide dispatching/invoicing information to contract customers or Sales Department.
• Review service dispatch requests and coordinate service providers under warranty/service agreements.
• Understand and apply contract warranty/service terms.
• Coordinate new service contractors for warranty work.
• Assemble and maintain billing/invoicing documentation for customers.
• Assist in coordinating service work at customer sites as needed.
• Review service bills for customers with warranty/service agreements.
• Maintain spreadsheets for customers with warranty/service agreements.
• Understand order process from placement to shipping for warranty contracts.
• Maintain filing of customer orders under warranty/service agreements.
• Develop understanding of IFS related to the role.
• Perform other duties as assigned.

Skills

Communication

Mathematical aptitude

Analytical thinking

Problem solving

Instruction interpretation

Education

High School Diploma / GED

Job description

Job Details

Job Location: ZZI North Prairie - North Prairie, WI 53153

Position Type: Full Time

Salary Range: $22.00 - $26.00 Hourly

Travel Percentage: None

Description

WhoAreWe?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach‑in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – theDisplay Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and theRefrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country!Come grow with us!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)
• Competitive Wages
• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
• 401k and Profit Sharing
• 10 Paid Holidays
• Flexible Schedules
• Casual Dress Code
• Wellness Programs and Incentives
• Steel Toe Reimbursement
• Employee Engagement Programs
• One-time Home Computer Reimbursement
• And more!

What Will You Do?

Under the direction of the Senior Marketing Specialist, the Marketing Specialist is responsible for supporting the execution of digital marketing programs, coordinating tradeshows and marketing logistics, managing content distribution, maintaining marketing systems, and assisting with analytics and reporting. This role acts as a bridge between marketing strategy and day-to-day execution, ensuring campaigns and operational processes run smoothly and effectively.

Essential Responsibilities:

• Dispatch service requests for contract customers.
• Provide dispatching/invoicing information to contract customers or Sales Department.
• Review service dispatch requests and then send service company to repair ZZ equipment installed under a contract warranty/service agreement.
• Have an understanding contract warranty/service agreement.
• Relay new service contractors for contract warranty/service work.
• Assemble proper documentation of billing/invoicing information for customers.
• Assist in the coordination of service work at customer sites when initial problem was not solved locally or not solved to the customer’s satisfaction.
• Review service bills for customers with contract warranty/service agreement.
• Assist in maintaining of spreadsheets for customers with contract warranty/service agreements.
• Understand the order process procedure, form order placement through shipping for customers with contract warranty/service agreements.
• Maintain files of the orders placed by customers with contract warranty/service agreements.
• Develop understanding of IFS and how it relates to their position within company.
• Other duties as assigned

Requirements for Effective Performance:

• High School Diploma / GED
• 6 months of relevant experience and/or training

Skills/Abilities/Specifications:

• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Behavioral & Environmental Requirements:

• Maintain a positive work attitude. Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisor.
• Safety toe shoes and safety glasses are required while in production areas.
• Regularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 15 pounds.

Qualifications