Field Support Technician

Zero Zone, Inc.; North Prairie (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Vacation and Personal Hours

Competitive Wages

Comprehensive Benefits Package

401k and Profit Sharing

10 Paid Holidays

Flexible Schedules

Casual Dress Code

Wellness Programs and Incentives

Steel Toe Reimbursement

Employee Engagement Programs

Home Computer Reimbursement

Job summary

Zero Zone, Inc. is seeking a Field Support Technician to support large and small supermarket and industrial customers.

You will conduct store/site visits, inspections, troubleshooting, and repair within assigned locations, ensuring proper installation and operation of refrigeration equipment. Role requires a technical degree or certification and 3-5 years of related experience, with travel to various sites.

Qualifications

• Technical degree or certification in related field; 3-5 years of refrigeration service experience.
• Experience with industrial refrigeration applications and installation of refrigerated cases is a plus.
• Wiring schematics and electrical troubleshooting experience.

Responsibilities

• Inspect installation for proper leveling, sealing, piping and refrigeration practices.
• Troubleshoot and repair refrigeration equipment on-site.
• Assist installers and provide on-site technical support.
• Complete reports and attend regional meetings.

Skills

Troubleshooting

Electrical schematics

Customer interaction

Network/communication systems

Education

Technical degree or related certification

Tools

CO2PLC

CPC

Micro-Thermal

Danfoss

RDM

Job description

Who Are We?Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.What Are We Like?At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!What Can We Offer You?Vacation and Personal Hours (after only 30 days!)Competitive WagesComprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)401k and Profit Sharing10 Paid HolidaysFlexible SchedulesCasual Dress CodeWellness Programs and IncentivesSteel Toe ReimbursementEmployee Engagement ProgramsOne-time Home Computer ReimbursementAnd more!What Will You Do?Under the direction of the Field Support Manager, the Field Support Technician (FST) is an infield representative responsible for supporting large and small supermarket and industrial customers. The FST will conduct store/site visits, inspections, troubleshooting, and repair within assigned locations. The following are the essential duties and responsibilities you can expect to do:Essential Responsibilities:Inspect the installation of equipment for proper leveling, sealing, piping, and refrigeration practices.Observe the operation of mechanical and electrical componentsAssist installers in troubleshooting and diagnosing electrical and refrigeration problems on-site and via telephone supportProvide feedback and design ideas to improve the installation, operation, or appearance of our equipmentComplete paperwork and reports as requiredAttend regional and national meetings for Zero Zone field personnelOther duties as assignedRequirements for Effective Performance:A technical degree or certification in related field and 3-5 years of related experience in service and repair in the refrigeration industryExperience with industrial refrigeration applications and installation of refrigerated cases, methods and techniques are a plusTravel requiredSkills/Abilities/Specifications:Experience with CO2PLC, CPC, Micro-Thermal, Danfoss, RDM and other control packagesTroubleshooting refrigeration systemsExperience with wiring schematics and troubleshooting electrical systemsUnderstanding of network and communication systemsAbility to positively interact with customers, clients, and co-workersBehavioral & Environmental Requirements:Regularly required to stand or walk; talk or hear; use hands to finger, handle, or feel objects, tools, or controls; and lift and/or move up to 70 pounds usually from the floor to waist level, up to 20 feet awayFrequently is required to reach with hands and arms and stoop, kneel, crouch, or crawlOccasionally required to lift and/or move up to 75 pounds, usually from the floor to waist level, up to 20 feet awaySpecific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focusRequires the use of safety glasses and steel-toed safety shoesZero Zone expects all employees to behave and communicate in a manner which will facilitate good relations with customers, clients, co-workers, and supervisors: maintaining a positive work atmosphere