Customer Service Coordinator

Crew 2, Inc.; Minneapolis (MN); Hybrid; USD 19,320 - 27,517; Full time

Benefits offered by this job

Full benefits

Competitive PTO

Remote Fridays after training

Job summary

Crew 2, Inc. is looking for a Customer Service Coordinator in Minneapolis, Minnesota. This position emphasizes empowering associates, promoting diversity, and providing opportunities for growth. You will handle customer inquiries, ensure excellent service, and support the sales team.

The ideal candidate must have a high school diploma or GED and strong customer service skills. The job offers up to $17/hr, full benefits, and the flexibility of remote Fridays after training.

Qualifications

• High school diploma or GED is required.
• Strong customer service skills and problem resolution abilities.
• Detail-oriented with a high level of accuracy.
• Ability to multitask and work well in a team.

Responsibilities

• Fields customer questions and concerns professionally.
• Ensures customer satisfaction by keeping informed of service metrics.
• Schedules customer installations and follows up for feedback.
• Promotes products and services to customers effectively.

Skills

Problem resolution skills

Customer service skills

Detail oriented

Team player

Microsoft applications

Excellent communication skills

Contact center experience

Education

High school diploma or GED

Job description

Crew2 Customer Service Coordinator

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.

This position offers up to $17/hr, full benefits, competitive PTO, and remote Fridays after training.

Customer Experience Responsibilities

• Fields customer questions and concerns in a professional manner utilizing all resources available.
• Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented.
• Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics and the impact this role has on associated outcomes.
• Provides customers with production and service information.
• Schedules customer installations according to established processes.
• Makes post-installation follow‑up calls ensuring the installation experience was one that delights customers.
• Routes customer calls to appropriate department or resource.
• Keeps informed of new processes and policies.

Product Sales Responsibilities

• Fields customer service inquiries and determines customer requirements and expectations.
• Develops, qualifies, and effectively promotes products and services.
• Illustrates knowledge of features and benefits of various Crew2 programs.
• Presents pricing, credit, and terms information in accordance with standard procedures.
• Creates a positive customer experience to help generate sales and repeat business.

Contact Center Team Partnership Responsibilities

• Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best.

Requirements

• High school diploma or GED.
• Problem resolution skills and strong customer service skills.
• Detail oriented with high level of accuracy.
• Team player with the ability to multitask.
• Experienced in Microsoft applications.
• Excellent oral and written communication skills.
• Call or contact center experience is preferred.

Benefits

• Up to $17/hr.
• Full benefits.
• Competitive PTO.
• Remote Fridays after training.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.