Customer Service Coordinator

IVI RMA GLOBAL; Marlton (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, Vision Insurance

401k Plan

Paid Time Off & Paid Holidays

Employee Assistance Program

Opportunities for professional development and growth

Job summary

A biomedical supply company in Marlton, NJ is seeking a dedicated Customer Service Coordinator to provide exceptional service via phone and email. Responsibilities include resolving issues, processing orders, and assisting in the warehouse. Ideal candidates will possess strong communication skills and previous customer service experience. Benefits include competitive salary, medical insurance, a 401k plan, and opportunities for professional development.

Qualifications

• Previous experience in a customer service role is highly preferred.
• Proficiency in CRM software and warehouse management systems.
• Detail-oriented with a commitment to accuracy and customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone and email in a timely manner.
• Resolve customer issues including order discrepancies and returns.
• Process customer orders, exchanges, and refunds accurately.

Skills

Customer service experience

Excellent verbal communication

Excellent written communication

Organizational skills

Ability to work in a team

Tools

Customer relationship management software

Warehouse management systems

Microsoft Excel

Job description

Biomedical Supply US is looking for a Customer Service Coordinator for our Marlton location. This is a full‑time role with hours Monday‑Friday from 8am‑4:30pm.

Biomedical Supply US Inc. is located in Marlton, NJ and a U.S. Subsidiary of Dibimed (Biomedical Supply S.L.). Launched in 2007, Dibimed is a global distributor and partner of Japan‑based Kitazato, a pioneer and leading manufacturer of medical devices used in assisted human reproduction. Dibimed serves over 2,500 IVF Clinics in 80+ countries, spanning Europe, Africa, Latin America, the Middle East, and North America including over 350 clinics in the United States.

About the Role

We are seeking a versatile and dedicated Customer Service Associate to join our team. This role is primarily focused on providing exceptional customer service via email and phone contact with our customers, and at times pitching in to support order fulfillment in our warehouse as necessary. You will play a key role in assisting our customers by answering questions and coordinating orders, while also ensuring that our customers receive their orders accurately and on time.

A qualified candidate will have excellent verbal and written communication skills, be detail‑oriented, and be capable of working both independently and in a team‑oriented environment. Experience in Customer Service, retail or warehouse operations/fulfillment is also a plus.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Resolve customer issues, including order discrepancies, shipping delays, and product returns.
• Process customer orders, exchanges, and refunds with accuracy and efficiency.
• Collaborate with other departments, such as sales and finance, to ensure a seamless customer experience.
• Accurately pick, pack, and prepare customer orders for shipment according to company standards.
• Ensure all orders are accurately fulfilled and meet quality control requirements.
• Assist with receiving, inspecting, and storing incoming inventory.
• Maintain a clean, organized, and safe work environment in the warehouse.

Requirements

• Previous experience in a customer service role is highly preferred.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in using customer relationship management (CRM) software and/or warehouse management systems (WMS).
• Detail‑oriented with a commitment to accuracy and customer satisfaction.
• Working knowledge of Microsoft Excel and other basic software (Microsoft Navision or Business Central is a plus).
• Ability to work independently and as part of a team in a fast‑paced environment.
• Physical ability to lift up to 30 lbs. and stand or walk for extended periods during warehouse shifts.

Benefits

• Competitive Salary
• Medical, Dental, Vision Insurance Options
• 401k Plan
• Paid Time Off & Paid Holidays
• Employee Assistance Program
• Opportunities for professional development and growth

EEO Statement

Dibimed US is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dibimed US is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dibimed US are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dibimed US will not tolerate discrimination or harassment based on any of these characteristics. Dibimed US encourages applicants of all ages.