Customer Service Coordinator

Total Quality Logistics; Richmond (VA); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match

Tuition and training reimbursement

Employee discounts

Job summary

Total Quality Logistics in Richmond, VA is hiring a Customer Service Coordinator to become the SME for administrative tasks, manage shipments from pickup to delivery, and support billing. You will assist sales reps, coordinate with internal teams, and provide exceptional service to clients and partners.

The role offers comprehensive benefits and career growth opportunities with structured advancement, while fostering a culture recognized as a Great Place to Work.

Qualifications

• 1+ year customer service experience preferred.
• Strong verbal communication skills, in person and on calls.
• Proficient in Word, Excel, and Outlook.
• Able to take ownership and see tasks through.

Responsibilities

• Become SME on administrative tasks for aligned accounts.
• Document and manage tasks in internal systems.
• Schedule appointments and coordinate shipments end-to-end.
• Assist with billing and payment processing as needed.
• Provide excellent service to internal and external stakeholders.

Skills

Customer service

Verbal communication

Microsoft Office

Ownership & accountability

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What's in it for you:

• Compensation starting at $16.50/hour
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
• Advancement opportunities with structured career paths
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you'll be doing:

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

What you need:

• 1+ year customer service experience preferred
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills - face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Where you'll be:

300 Arboretum Place, Richmond, Virginia 23236

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.