CUSTOMER SERVICE COORDINATOR

APCO International; Daytona Beach (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

APCO Institute seeks a Customer Service Coordinator to manage scheduling, registrations, and communications for education and training programs. You will coordinate courses, process payments, update records, and respond to inquiries to keep programs running smoothly.

This role requires strong organization, excellent written and verbal communication, and the ability to work independently while collaborating with a team to support APCO's mission and members.

Qualifications

• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Experience providing exceptional customer service in a professional environment.
• A high level of accuracy and attention to detail.
• The ability to work independently while collaborating effectively with a team.
• A proactive mindset and willingness to take initiative on projects and process improvements.
• Flexibility to adapt to changing priorities.

Responsibilities

• Coordinate APCO Institute course offerings
• Schedule and contract APCO Institute adjunct training instructors based on offering and instructor availability
• Process registrations, obtain payment information and forward all payment and billing requests to the accounting department
• Update and maintain records of online training course activities
• Respond to customer inquiries by telephone, fax, mail and email
• Create, distribute and collect customer service surveys for educational programs and courses
• Updates and maintains databases as required
• Maintain electronic files, records and archives of department activities and affiliated Committees, Taskforces, Workgroups, as assigned

Skills

Organizational skills

Time management

Written communication

Verbal communication

Customer service

Team collaboration

Attention to detail

Education

High school diploma

Job description

The Customer Service Coordinator’s primary responsibility is to coordinate the scheduling and presentation of APCO Institute education and training programs, courses and offerings.

You’ll enjoy this role if you:

• Enjoy helping people and providing excellent customer service.
• Like being the go-to person who keeps things organized and on track.
• Take pride in accuracy and attention to detail.
• Thrive in a role where every day brings a mix of routine tasks and new challenges.
• Appreciate seeing your work directly support an organization's mission and members.

You’ll be successful at this role if you have…

• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Experience providing exceptional customer service in a professional environment.
• A high level of accuracy and attention to detail
• The ability to work independently while collaborating effectively with a team.
• A proactive mindset and willingness to take initiative on projects and process improvements.
• Flexibility to adapt to changing priorities

Reports to:

Director, APCO Institute

General Description of Essential Job Tasks:

The following are general descriptions of the essential job tasks of the position. Other related tasks may be assigned as necessary and appropriate.

• Coordinate APCO Institute course offerings
• Schedule and contract APCO Institute adjunct training instructors based on offering and instructor availability.
• Process registrations, obtain payment information and forward all payment and billing requests to the accounting department
• Update and maintain records of online training course activities
• Respond to customer inquiries by telephone, fax, mail and email.
• Create, distribute and collect customer service surveys for educational programs and courses
• Updates and maintains databases as required
• Maintain electronic files, records and archives of department activities and affiliated Committees, Taskforces, Workgroups, as assigned.

Minimum Qualifications

• High school diploma or equivalent
• Preferred two years’ clerical, administrative, or customer service experience