Customer Service Coordinator

Alpine Intel, LLC; Charlotte (NC); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Referral bonus

Health insurance (Medical)

Vision insurance

Dental insurance

401K with match

HSA contributions

Life insurance

Disability insurance

Paid time off

Job summary

Alpine Intel, based in Charlotte, NC, is seeking a full-time Electrical Field Coordinator to join our growing team. The role involves investigations into insurance losses related to technical equipment, vendor management, and project documentation in a fast-paced environment.

The position requires 1–3 years in a customer-facing role, a high school diploma (bachelor's preferred), and willingness to travel occasionally. Competitive benefits are offered.

Qualifications

• Customer-facing role experience preferred.
• Proficient with Microsoft Office and research tools.
• Strong organizational and follow-through abilities.

Responsibilities

• Assist investigations of insurance losses involving technical equipment.
• Support project deadlines and client communications.
• Research vendor costs and manage invoices to budget.
• Create purchase orders for project expenses and document files.

Skills

Customer-facing

Microsoft Office

Organizational skills

Attention to detail

Self-starter

Travel occasionally

Education

High School Diploma

Bachelor's degree preferred

Job description

Are you looking for a company who believes in world class employee culture and focuses on growing YOU professionally?

Welcome to Alpine Intel, a leader in the property insurance intelligence industry. We are currently seeking a full-time Electrical Field Coordinator to join our growing team in Charlotte, NC.

As a Field Coordinator at TechLoss Consulting & Restoration, you will be performing a mix of billable and administrative responsibilities related to the investigation of insurance losses involving technical equipment.

What Does Alpine Intel Offer You?

• Competitive Compensation Package
• Professional Development
• Employee Referral Bonus
• Medical, Vision, and Dental Insurance Coverage
• 401K with Match
• HSA (Employer contributions)
• Company Paid Life Insurance
• Company Paid Short-Term and Long-Term Disability
• Paid Time Off and Holidays

Duties and Responsibilities:

• Assist with investigations involving commercial and industrial systems, such projects will involve:
  • General information gathering, verifying lightning vs. power surge, researching products and pricing, cash value research, and communicating technical business information verbally and in writing.
  • Conduct a repair or replace research and analysis.
  • May conduct in-house inspections based on training and expertise.
  • Conduct weather and utility research.
• Claims documentation and file management.
  • Supporting engineers by monitoring project deadlines and ensuring milestones are being met.
  • Keep track of file communications to ensure clients are being updated regularly.
• Assist in vendor/client management including but not limited to vendor research and retention for a project, verifying invoices/costs to budget.
• Assist with purchase order (PO) creation for project expenses.
• Claims you will assist on may be related to all types of electronic equipment, including computer networks, medical technology, industrial machinery, telecommunications infrastructure, and manufacturing equipment.
• May be asked to complete other work or projects for the company as determined by management.

Qualifications:

• 1-3 years of experience in a customer-facing role.
• High school diploma required, bachelor’s degree preferred.
• Must have a high degree of technical aptitude.
• Must exhibit critical thinking and customer service mentality.
• A self-starter with strong organizational skills and attention to detail will be successful in this position.
• Advanced computer and research skills to include Microsoft Office suite.
• Accountable for following through on commitments and completing such commitments with professionalism, quality, and integrity.
• Experience working independently and in a collaborative team environment.
• Occasional travel (dependent on training and project volume).

Physical Requirements:

• Occasionally required to stand on one’s feet for prolonged periods of time.
• Occasionally required to lift and/or move objects weighing 25 - 50 lbs.
• Occasionally required to balance, stoop, kneel, crouch, or crawl.
• Frequently required to reach with hands and arms.
• Frequently required to use hands to finger, handle, or feel.
• Occasionally required to drive a vehicle for extended periods of time.
• Performs work in an office environment with noise levels consistent with an office, and on client sites which may be an industrial/manufacturing environment.

To learn more about us visit https://alpineintel.com/

Alpine Intel is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an E-Verify participating employer.