Customer Service Coordinator

Staffmark Group; California (MO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Benefits (medical/dental/vision)

Life & Disability Insurance

401(k) plan

Supportive team

Job summary

Staffmark is hiring a Customer Service Coordinator in City Of Industry, CA to manage daily inquiries by phone and email, collect data, and drive service outcomes with friendly support.

The role requires a high school diploma, strong communication skills, and proficiency with computers and data entry; bilingual bonus is a plus. Competitive pay and comprehensive benefits are offered.

Qualifications

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.

Responsibilities

• Manage daily customer service operations, receiving and directing inquiries by phone and email.
• Collect and document essential customer information, including serial numbers, contact details, and issue summary.
• Enter and manage service claims in HubSpot CRM with accuracy and timely updates.
• Follow up on open claims and provide customers with updates until resolution.
• Monitor and respond to incoming emails, ensuring timely and professional communication.
• Conduct follow-up calls and surveys after installations or service visits to gather feedback.
• Process service claims and orders, closing claims promptly and escalating delays when necessary.
• Make and manage a high volume of calls while maintaining professionalism and customer focus.

Skills

Communication skills

Customer service

Data entry

Organization

Professionalism

Education

High school diploma or GED

Tools

HubSpot CRM

Job description

Now hiring for a Customer Service Coordinator

Location: City Of Industry, CA

Pay Rate: $18.50 - $20.50 per hour

Schedule: Monday-Friday, 8:00 am-5:00 pm

Problem Solver? Listener? You'll Fit Right In

Looking for Customer Service Coordinator jobs in City Of Industry where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Manage daily customer service operations, receiving and directing customer inquiries by phone and email to the appropriate technician or internal team.
• Collect and document essential customer information, including serial numbers, contact details, and a summary of the issue.
• Enter and manage service claims in HubSpot CRM, ensuring accuracy and timely updates.
• Follow up on open claims and provide customers with updates until resolution is reached.
• Monitor and respond to incoming emails, ensuring all communication is timely and professional.
• Conduct follow-up calls and surveys after installations or service visits to gather customer feedback.
• Process service claims and orders, ensuring timely closure of claims, escalating delays when necessary.
• Make and manage a high volume of calls while maintaining professionalism and customer focus.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Coordinator.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.
• pounds

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.