Customer Service Consultant

calibercollision; South Dakota; On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Overtime pay

Vacation & holidays

Career growth opportunities

Job summary

Caliber Collision is hiring a Customer Service Consultant at our Buffalo - Downtown location. The role involves greeting customers, determining needs, and guiding them through the repair process while supporting estimators and coordinating vehicle drop-offs and transportation.

Benefits include medical, dental and vision from day one, weekly pay with overtime, vacation and holidays accrual, and opportunities for career growth within a production shop.

Qualifications

• 2+ years of customer-facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy
• Ability to perform consistent physical activity and lift objects up to 50 lbs
• Be able to understand instructions written and verbal
• Ability to prioritize competing tasks and adapt to a fast-paced environment
• Provide personable, friendly World Class customer service

Responsibilities

• Greet customers in person or on the phone, determine their needs and respond with guidance.
• Assist Collision Estimators by handling drop-offs, mapping, photographing vehicles.
• Arrange customer transportation, prepare paperwork and handle active deliveries.
• Communicate with customers, teammates and vendors to ensure correct and efficient repairs.

Job description

Service Center Buffalo - Downtown JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.

OUR COLLISION CUSTOMER SERVICE CONSULTANT FOR THIS POSITION CAN MAKE UP TO:

$24 per hour!

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision


• Industry Comparable Pay - Paid weekly and eligible for overtime


• Paid Vacation & Holidays - Can begin accruing day 1


• Career growth opportunities - we promote from within!


• A career for life: You'll gain hands-on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus


• Must have a valid driver's license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.


• Passion for learning the collision industry


• Be able to understand instructions - written and verbal


• Can prioritize competing tasks and adapt easily to a fast-paced environment


• Must be able to provide personable, friendly \"World Class\" customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.