Customer Service Consultant

Caliber; Portsmouth (VA); Vor Ort; USD 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical benefits from day one

Dental benefits from day one

Vision benefits from day one

Overtime pay

Zusammenfassung

Caliber Collision in Portsmouth, VA is hiring a Customer Service Consultant to greet customers, assess needs, and provide guidance. The role supports Collision Estimators with drop-offs, mapping and photographing vehicles, and arranging customer transportation.

You will prepare paperwork and ensure smooth deliveries while communicating with customers and vendors to uphold service standards. The position emphasizes teamwork, adherence to SOPs, and delivering world-class customer service in a

Qualifikationen

• 2+ years of customer-facing experience.
• Sales experience is a plus.
• Valid driver’s license and eligibility for company insurance policy.

Aufgaben

• Greet customers in person or by phone and determine their needs, providing guidance and assistance as required.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation as needed.
• Prepare paperwork and perform active customer deliveries.
• Communicate with customers, clients, teammates and vendors to ensure correct and efficient repairs, while following SOPs and industry guidelines.

Kenntnisse

Customer service

Sales experience

Jobbeschreibung

Customer Service Consultant# Where Purpose and Opportunity Align## Customer Service ConsultantApply: Portsmouth, VA: Full time: Posted Yesterday: R0227384**Service Center**Portsmouth - Airline Blvd**JOB SUMMARY****Caliber Collision** has an immediate job opening for a **Customer Service Consultant** to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.**OUR COLLISION CUSTOMER SERVICE CONSULTANT FOR THIS POSITION CAN MAKE UP TO:*** $16-$20 per hour!**BENEFITS OF JOINING CALIBER*** **Benefits from day one:** Immediately eligible for medical, dental and vision* **Industry Comparable Pay** – Paid weekly and eligible for overtime* **Paid Vacation & Holidays** – Can begin accruing day 1* **Career growth opportunities** – we promote from within!* **A career for life:** You’ll gain hands-on experience within a production shop.**REQUIREMENTS:*** 2+ years of customer facing experience; sales experience a plus* Must have a valid driver’s license and be eligible for coverage under our company insurance policy**ABILITIES/SKILLS/KNOWLEDGE*** Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.* Passion for learning the collision industry* Be able to understand instructions – written and verbal* Can prioritize competing tasks and adapt easily to a fast-paced environment* Must be able to provide personable, friendly “World Class” customer service to internal and external customersCaliber is an Equal Opportunity Employer**Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.****Must be eligible to work in the U.S. with no restrictions.**