Customer Service Consultant

Caliber Collision; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits from day one: medical, dental

Weekly pay with overtime

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision in Knoxville, West, is hiring a Customer Service Consultant to greet customers, assess their needs, and guide them through the repair process. You will work closely with Collision Estimators, handle drop-offs, map and photograph vehicles, arrange transportation, and manage paperwork while delivering world‑class service.

This role emphasizes accurate communication with customers, clients and teammates, adherence to Caliber’s SOPs, and a clear path for career growth within a

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Provide guidance and assistance to customers and colleagues.
• Assist Collision Estimators with drop-offs, mapping, photos, and paperwork.
• Arrange customer transportation and prepare active customer deliveries.
• Maintain clear communication with customers, teammates and vendors to ensure quality repairs.

Skills

Customer-facing experience

Sales experience

Communication skills

Job description

Service Center

Knoxville - West

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Can begin accruing day 1
• Career growth opportunities – we promote from within!
• A career for life: You’ll gain hands‑on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast‑paced environment
• Must be able to provide personable, friendly “World Class” customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.