Customer Service Consultant

Caliber; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits from day one: medical, dental

Industry comparable pay

Job summary

Caliber Collision in Mobile, AL is seeking a Customer Service Consultant to greet customers in person or by phone, determine needs, and provide guidance to ensure smooth repairs.

You will support Collision Estimators with drop-offs, vehicle mapping and photographing, arrange transportation, and handle paperwork, while upholding Caliber SOPs and customer service standards.

Qualifications

• 2+ years of customer-facing experience.
• Must have a valid driver’s license.
• Eligible for coverage under our company insurance policy.
• Must be eligible to work in the U.S.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Respond with guidance and assistance to ensure smooth repairs.
• Assist Collision Estimators by handling drop-offs, mapping/marking, and photographing vehicles.
• Arrange customer transportation and prepare paperwork.
• Perform active customer deliveries and communicate with customers, teammates and vendors.
• Adhere to Caliber SOPs, insurance partners, and industry guidelines.

Skills

Customer service

Sales experience

Interpersonal skills

Job description

Service Center

Mobile - Schillinger Rd N

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision


• Industry Comparable Pay – Paid weekly and eligible for overtime


• Paid Vacation & Holidays – Can begin accruing day 1


• Career growth opportunities – we promote from within!


• A career for life: You’ll gain hands-on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus


• Must have a valid driver’s license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.


• Passion for learning the collision industry


• Be able to understand instructions – written and verbal


• Can prioritize competing tasks and adapt easily to a fast-paced environment


• Must be able to provide personable, friendly “World Class” customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.