Customer service concierge

Deerparkhc; North Carolina; In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Deerparkhc in North Carolina seeks a Customer Service Concierge to create a warm, welcoming atmosphere for residents, families and visitors. You will partner with admissions, nursing and other staff to ensure every resident feels valued from admission through discharge.

You will greet arrivals, assist with admission paperwork, conduct post-admission surveys, complete daily check-ins, perform bi-weekly follow-ups with long-term residents, and handle post-discharge follow-ups while maintaining

Competenze

• High school diploma or GED.
• 1 - 2 years of customer service experience (hospitality or healthcare preferred).
• Friendly, welcoming personality and professional demeanor.
• Strong problem-solving and conflict-resolution skills.
• Ability to work under pressure and handle multiple priorities.

Mansioni

• Partner with the Admissions team to prepare resident rooms and inform staff of special needs or conditions.
• Greet new residents and families upon arrival, assisting with admission paperwork and introductions to staff.
• Conduct post-admission satisfaction surveys to evaluate the first days of a resident’s stay and address any concerns promptly.
• Complete daily check-ins during the first weeks of a resident’s stay to ensure satisfaction and resolve issues quickly.
• Conduct bi-weekly check-ins with long-term residents to maintain consistent communication and quality service.
• Perform post-discharge follow-up calls to ensure safe and appropriate transitions home or to another care setting.
• Serve as a liaison between residents, families, and staff, promoting effective communication and problem-solving.
• Maintain confidentiality and compliance with all state, federal, and facility policies.
• Participate in safety, infection control, and compliance training as required.

Conoscenze

Customer service

Hospitality

Communication

Conflict resolution

Formazione

High school diploma or GED

Descrizione del lavoro

We are seeking a warm, professional, and organized Customer Service Concierge to create a warm and welcoming atmosphere for residents, families, and visitors. This role ensures every resident feels comfortable, valued, and supported throughout their stay. The Customer Service Concierge partners with the admissions team, nursing, and other departments to provide exceptional customer service and ensure a positive resident experience from admission through discharge.

Customer Service Concierge Responsibilities:

• Partner with the Admissions team to ensure resident rooms are prepared and staff are informed of special needs or conditions.

• Greet new residents and families upon arrival, assisting with admission paperwork and introductions to staff.

• Conduct post-admission satisfaction surveys to evaluate the first days of a resident’s stay and address any concerns promptly.

• Complete daily check-ins during the first few weeks of a resident’s stay to ensure satisfaction and resolve issues quickly.

• Conduct bi-weekly check-ins with long-term residents to maintain consistent communication and quality service.

• Perform post-discharge follow-up calls to ensure safe and appropriate transitions home or to another care setting.

• Serve as a liaison between residents, families, and staff, promoting effective communication and problem-solving.

• Maintain confidentiality and compliance with all state, federal, and facility policies.

• Participate in safety, infection control, and compliance training as required.

Customer Service Concierge Qualifications:

• High school diploma or GED

• 1 - 2 years of customer service experience (hospitality or healthcare preferred)

• Friendly, welcoming personality and professional demeanor

• Strong problem-solving and conflict-resolution skills

• Ability to work under pressure and handle multiple priorities