Customer Service, Collections Coordinator

Socket.dev; Tempe (AZ); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine

401K with employer match

PTO and holidays

Paid Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual environment

Job summary

GLS is seeking a Collections Coordinator in Tempe, AZ to manage auto loan accounts and reduce delinquency. You will contact customers to understand payment ability and maintain positive relationships while collecting on past-due balances.

Responsibilities include documenting interactions, negotiating payment plans with clear dates, and meeting targets in a fast-paced, state-compliant environment.

Qualifications

• Ied must have high school diploma or equivalent.
• Must be able to handle confidential information with discretion.
• Strong cross-functional collaboration and relationship management.
• Active listening and targeted questioning to gather information.
• Clear verbal and written communication with customers.
• Adaptable team player in a fast-paced environment.
• Proficient with MS Office and common business tools; quick learner.
• Strong organization and attention to detail; manage multiple priorities.
• Commitment to GLS values.

Responsibilities

• Manage a portfolio of auto loan accounts and reduce delinquency.
• Contact customers to understand intent and ability to pay.
• Maintain positive relationships while collecting on past-due balances.
• Negotiate payment plans with clear dates and amounts.
• Document all contacts and outcomes in GLS systems.
• Meet or exceed goals and business plan objectives.
• Assist with special projects as needed.

Skills

Interpersonal skills

Judgment & discretion

Cross-functional collaboration

Active listening

Verbal & written communication

Team player

MS Office

Organization

Values alignment

Education

High school diploma or equivalent

Tools

MS Office

Job description

Why GLS?

GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives.

Quick Facts

• Compensation: $17.75/hr plus monthly performance bonuses
• Onsite: Tempe, AZ
• No Sundays
• One night per week (12PM-8PM)
• Every 4th rotating Friday (9AM-7PM)
• Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week

What you will do as a Collections Coordinator

• Manage a portfolio of auto loan accounts and reduce delinquency.
• Contact customers to understand intent and ability to pay.
• Maintain positive relationships while collecting on past-due balances.
• Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
• Follow state and company guidelines in a fast-paced environment.
• Accurately document all contacts, outcomes, and follow-up in GLS systems.
• Meet or exceed assigned goals and business plan objectives.
• Maintain electronic records and support additional assignments or special projects as needed.

What you will bring as a Collections Coordinator

• High school diploma or equivalent.
• Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
• Strong judgment and discretion with highly sensitive and confidential information.
• Ability to build cross-functional partnerships and maintain positive customer relationships.
• Active listening skills; comfortable probing and asking targeted questions to gather information.
• Strong verbal and written communication with internal and external customers.
• Team player who can adapt in a fast-paced, changing environment.
• Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
• Excellent organization and attention to detail; able to manage multiple priorities.
• Commitment to GLS core values and key competencies.

Work Environment

• This role is phone- and computer-based, requiring the employee to be seated for extended periods.
• Frequent speaking and close visual work, including reading data, screens, and documents.

Benefits and Perks

• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

About GLS

Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)