Customer Service Clerk PT w/Benefits

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Silverdale (WA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical/Vision & Dental

401(k) & Pension Plan

Life Insurance

Sick and annual leave accruals

Continuity of Employment Programs for

Tax Free shopping, worldwide, at any

Access to on-base amenities, including

Employee Assistance Plan (EAP)

LifeMart Discount Savings Program

Job summary

Navy Exchange Service Command in Silverdale, WA is seeking a Customer Service Clerk to support military families at the local base. You will greet customers, handle transactions, assist with Star Card accounts, and provide refunds or exchanges following policy.

The role emphasizes strong customer service, accuracy, and the ability to pass a pre-employment background check; prior clerical or retail experience is valued. Full-time schedule.

Qualifications

• One year of clerical office or retail sales experience.
• Pre-employment criminal background check required.
• Must possess the knowledge and skills necessary to perform job duties.

Responsibilities

• Proactively engages, connects and listens to customers by asking questions to determine customers’ needs.
• Assists customers in opening Star Card accounts and provides applications and information; handles questions about balances and limits.
• Provides refunds, merchandise exchanges, and price adjustments per NEX policy.
• Greets customers and performs transactions quickly, efficiently and professionally.

Job description

Join us as our next Customer Service Clerk here in Silverdale, WA at the Navy Exchange Service Command.

MUST HAVE MILITARY BASE ACCESS OR BE A U.S. CITIZEN

Why the Navy Exchange Service Command?

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Exchange in Silverdale, no two days will look the same.

We are an enthusiastic and driven team supporting our service members and their families, who push ourselves and those around us to develop personally and professionally, every single day.

You can expect an unforgettable, dynamic, and competitive work environment.

This is where YOU fit in: your local Navy Exchange is in need of a personable Customer Service Clerk to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day-to-day basis. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families.

No Military Affiliation Necessary!

So, what does a typical day look like? What does it take to succeed?

• Proactively engages, connects and listens to customers by asking questions to determine customers’ needs.
• Assists customers in opening Star Card accounts. Provides applications and basic program information. Assists customers with questions regarding their accounts such as available balances, credit limits, etc. Accepts Star Card payments.
• Provides refunds, merchandise exchanges, and price adjustments in accordance with NEX policy.
• Greets and provides specialized services to customers. Performs transactions quickly efficiently and professionally.

The Qualifiers

• Must possess the knowledge and skills necessary to perform job duties.
• Must pass a pre-employment criminal background check.
• 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

The Benefits begin DAY ONE!

We know you work hard and cultivate the very best solutions for your family – and that's why we offer a competitive federal salary & comprehensive benefit plan.

• Benefits begin on DAY ONE
• Medical/Vision & Dental
• 401(k) & Pension Plan
• Life Insurance
• Sick and annual leave accruals
• Continuity of Employment Programs for Military Spouses
• Tax Free shopping, worldwide, at any Navy Exchange location
• Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!
• Employee Assistance Plan (EAP)
• *Includes LifeMart Discount Savings Program

GENERAL EXPERIENCE: One year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Primary Location

United States-Washington-Silverdale

Organization

Bangor

Schedule

Full-Time (35 + hours)