Customer Service Clerk (PT)

Uncle Gs Management Corp.; Morris Plains (NJ); On-site; USD 32,000 - 40,000; Full time

Job summary

Uncle Giuseppe’s Marketplace in Morris Plains, NJ, is seeking a friendly Customer Service Clerk to greet guests, answer questions, resolve issues, and suggest products at our gourmet store. You’ll thrive in a fast-paced, customer-first environment and join a warm, family-oriented team.

The role requires at least 1 year in retail or customer service, strong communication and problem-solving skills, and familiarity with CRM systems.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of retail or customer service experience.
• Strong communication and problem-solving abilities.
• Ability to read, write, and communicate in English.
• Familiarity with CRM systems.

Responsibilities

• Assist customers at the service desk with questions, concerns and inquiries.
• Open and maintain loyalty accounts with accurate information.
• Resolve product or service issues by clarifying concerns and identifying solutions.
• Process refunds and exchanges per store policy.
• Answer incoming calls and assist with inquiries.
• Build trusting relationships through friendly, professional communication.
• Handle complaints with empathy and follow-up as needed.
• Follow all procedures, guidelines and store policies.
• Greet customers warmly and ensure satisfaction.
• Process payment transactions and assist with front-end duties.
• Perform additional tasks as assigned by management.

Skills

Communication skills

Problem-solving

CRM familiarity

Multitasking

English proficiency

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Join the best gourmet food destination in town! Uncle Giuseppe’s Marketplace is known for its exceptional products, authentic Italian specialties, and warm, family-oriented atmosphere. We’re looking for a friendly, dependable Customer Service Clerk to join our team at our gourmet store! If you take pride in helping others and thrive in a fast-paced, customer-focused environment, we’d love to meet you!

Position Summary

Our Customer Service Clerks are the face of Uncle Giuseppe’s Marketplace! They provide outstanding assistance to our guests by answering questions, resolving issues, and offering helpful recommendations about our products and services. This role is perfect for someone who enjoys creating positive customer experiences and working as part of a dedicated, energetic team.

Responsibilities

1. Assist customers at the service desk with questions, concerns, and product inquiries
2. Open and maintain customer loyalty accounts by accurately recording account information
3. Resolve product or service issues by clarifying concerns, identifying solutions, and ensuring timely resolution
4. Process customer refunds and exchanges in accordance with store policies
5. Answer incoming calls and assist customers with account or product-related inquiries
6. Build trusted relationships through open, friendly, and professional communication
7. Handle customer complaints with empathy and efficiency, providing follow-up when necessary
8. Follow all communication procedures, guidelines, and store policies
9. Greet customers warmly and ensure each guest leaves satisfied
10. Process payment transactions and assist with various front-end duties
11. Perform additional tasks and responsibilities as assigned by management

Requirements

1. High School Diploma or equivalent
2. Minimum of one (1) year of experience in a retail or customer service environment
3. Excellent communication and problem-solving skills
4. Familiarity with CRM systems and customer service practices
5. Strong multitasking ability with a positive, adaptable attitude
6. Must be able to read, write, and communicate effectively in English

Why You’ll Love Working Here

Uncle Giuseppe’s offers a welcoming and supportive workplace where employees feel like family. We’re proud to offer acomprehensive benefits package including:

1. Medical, Dental, and Vision Coverage
2. 401(k) Retirement Plan
3. 50% off lunch and 25% off in-store shopping
4. Opportunities for growth and advancement

Come join our family and be part of a team that’s passionate about food, service, and community!