Customer Service Clerk I

Walman Company; York (York County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading optical lab as a Customer Service Clerk I in York, Pennsylvania. This role involves handling customer inquiries, processing orders, and ensuring timely communication regarding product availability. Ideal candidates will have strong organizational and communication skills, along with a high school diploma and relevant experience. Enjoy a supportive work environment with opportunities for growth.

Benefits

Medical Insurance

Life Insurance

LTD

PTO

401(k) with company match

Qualifications

• One year of relevant work experience required.
• Ability to lift and/or move up to 25 pounds.

Responsibilities

• Answer telephone inquiries and enter orders.
• Monitor and expedite back ordered products.
• Perform accurate and timely data entry.

Skills

Organizational Skills

Communication Skills

Education

High School Diploma or GED

Tools

DVI Systems Software

Job description

We are currently seeking a Customer Service Clerk I for our fast-paced Optical Lab located in York, Pennsylvania. This is an excellent opportunity to join our team! Hours are Monday through Friday from 8:30am to 5:00pm.

Job Summary

Perform a variety of customer service responsibilities such as: answering telephone inquiries, entering orders, eyewear frame tracing and order tray-up.

Position Responsibilities :

• Receive phone orders from customers in a thorough and friendly manner.
• Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely.
• Eyewear frame tracing and order tray up.
• Accurate and timely data entry.
• Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area.
• Monitor and expedite back ordered products. Communicate delays in filling order to customer.
• Receive and establish procedures for new products and file and organize product information.
• Perform other duties as assigned.

Experience/Qualifications

• High School Diploma, GED or equivalent, plus one year of relevant work experience
• Good organizational and communication skills
• Ability to meet and maintain deadlines
• Must be able to lift and/or move up to 25 pounds
• Ophthalmic and/or Digital Vision Inc. (DVI) Systems Software experience a plus, not required
• Medical Insurance
• Life Insurance
• LTD
• PTO
• 401(k) with company match

If you are interested in becoming part of the Walman Team please apply online today.

The Walman Optical Company is a successful and diversified business serving the ophthalmic community since 1915. We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry. Our core values respect our employees’ worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth.

The Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants.EEO/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.

Equal Opportunity Employer, including disabled and veterans.