CUSTOMER SERVICE CLERK (Flex)

Navy Exchange Service Command; Orlando (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading retail organization is seeking a Customer Service Clerk to join their Orlando team. This position involves a variety of tasks ensuring exceptional customer service, transaction processing, and support for sales efforts. The ideal candidate will have relevant customer service experience and a strong ability to communicate effectively with customers.

Qualifications

• At least 1 year of responsible experience in clerical, office, or retail sales work.
• Education may substitute for experience at a rate of half a year of college study for 6 months of experience.

Responsibilities

• Greets and provides specialized services to customers.
• Handles refunds, merchandise exchanges, and price adjustments according to policy.
• Processes special orders and manages deposits.

Skills

Customer Service

Cash Handling

Communication

Problem Solving

Education

1 year of clerical, office, or retail sales experience

Job description

Job Description - CUSTOMER SERVICE CLERK (Flex) (250001YI)

Job Summary: Performs a variety of duties related to NEX internal and external customer service operations. Works as part of a sales team to provide service that anticipates and exceeds customer expectations.

Duties and Responsibilities:

1. Greets and provides specialized services to customers.
2. Performs transactions efficiently and professionally.
3. Provides layaway services, explains policies and requirements.
4. Handles refunds, merchandise exchanges, and price adjustments according to NEX policy.
5. Processes special orders, computes costs, and manages deposits.
6. Tracks and updates order and delivery statuses, including rain checks.
7. Assists customers with NEXCARD accounts, including applications, balances, and payments.
8. Familiar with store policies and systems, resolves customer problems tactfully, and refers complex issues to higher-level staff.
9. Interacts professionally with customers and coworkers, adheres to dress codes, and supports sales team efforts.
10. Communicates effectively, follows up on commitments, and ensures customer satisfaction.
11. Reviews stock, participates in meetings, and suggests improvements.
12. Handles cash register transactions accurately.
13. Researches competitors and informs customers of upcoming sales and services.
14. Maintains awareness to deter theft and completes related paperwork accurately.
15. Assists in training new associates.
16. Performs other related duties as assigned.

Qualifications:

• At least 1 year of responsible experience in clerical, office, or retail sales work.
• Education may substitute for experience at a rate of half a year of college study for 6 months of experience.

Note: This job is active and accepting applications.