Customer Service Clerk: Fast-Paced Sales & Member Support

Navy Exchange Service Command; Groton (CT); On-site; USD 19,000 - 27,000; Full time

Job summary

Navy Exchange Service Command in Groton, CT is seeking a Customer Service Clerk to join our frontline sales team. You will greet customers, process transactions, and assist with layaway, refunds, exchanges, and price adjustments while providing friendly, accurate service.

As a key point of contact, you will help customers with NEXCARD accounts, payments, and store policies. This role emphasizes teamwork, attentiveness, and adherence to security and service standards.

Qualifications

• 1 year of clerical, office, or retail sales experience.
• Substitution of education for experience allowed: 6 months of college for 6 months experience.

Responsibilities

• Greets customers and provides specialized services.
• Conducts transactions quickly and accurately, including refunds, exchanges and layaway.
• Assists with NEXCARD accounts and payments.
• Explains policies, processes orders, and tracks delivery status.
• Maintains knowledge of store policies, returns, price matching and rain checks.

Education

General experience 1 year in clerical office or retail sales

Job description

Navy Exchange Service Command in Groton, CT is seeking a Customer Service Clerk to join our frontline sales team. You will greet customers, process transactions, and assist with layaway, refunds, exchanges, and price adjustments while providing friendly, accurate service.

As a key point of contact, you will help customers with NEXCARD accounts, payments, and store policies. This role emphasizes teamwork, attentiveness, and adherence to security and service standards.