CUSTOMER SERVICE CLERK (CLERK)

Brodart Co; Williamsport (Lycoming County); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Brodart Co. in Williamsport, PA 17701 is seeking a full-time Admin Support Worker to handle customer service, order processing, invoicing and claims. The role requires a high school diploma or GED and a fast, accurate keyboarding ability.

You will coordinate with multiple departments to resolve issues and ensure timely order processing. The position involves repetitive tasks in a normal office setting, with overtime as needed to meet department demands.

Qualifications

• High School diploma or GED equivalent required.
• Excellent keyboard skills with high speed and accuracy.
• Ability to perform repetitive tasks with high attention to detail and follow instructions.
• Ability to work respectfully with coworkers and adhere to company rules.

Responsabilités

• Process customer orders following prescribed procedures and input shipping and invoicing information.
• Provide courteous customer service to resolve order problems, researching history as needed.
• Assist customers with placing orders by providing product, price and delivery information.
• Ensure timely responses to questions and track the status of all orders and issues.

Connaissances

Keyboarding speed

Attention to detail

Communication skills

Formation

High School Diploma or GED

Description du poste

Job Details:

Job Location: ARCH - Williamsport, PA 17701, Position Type: 5 ADMIN SUPPORT WORKERS, Education Level: High School or GED, Travel Percentage: None, Job Shift: Full Time, Reporting to the Supervisor, Customer Support, this position provides customer service and support for customer issues and inquiries relating to orders, invoicing and claims, etc. working expeditiously to deliver timely and courteous service.

• Responsible for processing of customer orders following proscribed procedures, preparing orders for terminal entry and inputting appropriate information for shipping, quotes, invoicing, etc.;
• Provide expedient and courteous customer service assistance to resolve complaints and problems with orders, research order or product history and consulting with other departments as necessary to ensure effective solutions;
• Assist customers with placing orders by providing specific product, price and delivery information to include product recommendations where appropriate and
• Ensure timely answers/response to questions, other requests and correspondence with customers, internal as well as external, tracking and documenting the status of all orders and issues.

Qualifications:

• High School diploma or GED equivalent required
• Excellent keyboard skills with high degree of speed and accuracy
• Able to perform repetitive tasks with high attention to detail and ability to follow instructions
• Ability to work/communicate effectively and respectfully with co-workers and to adhere to Brodart rules, policies and standards of conduct.
• Normal office environment, close and distant vision, using hands and fingers to handle and feel, talk and hear, sitting, lifting up to 10 lbs. frequently. Standing and walking, lifting up to 25 lbs. occasionally
• This position is subject to scheduled overtime which may be required based on departmental needs.

EQUAL OPPORTUNITY EMPLOYER

Brodart Co. is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.