Customer Service Clerk - Assembly

Hughes Circuits Inc; San Marcos (CA); On-site; USD 27,552 - 33,062; Full time

Job summary

Hughes Circuits Inc is seeking a Customer Service Clerk in San Marcos, California. This entry-level role focuses on assisting sales for PCB products and requires strong interpersonal skills.

The successful candidate will gather customer contact information, maintain files, and support sales team interactions. Applicants should be proficient in Microsoft applications and possess good communication skills. This position is full-time, onsite, with an hourly rate ranging from $20 to $24 based on experience.

Qualifications

• Able to read, write, and comprehend English.
• Strong customer orientation and excellent interpersonal skills.
• Proficient computer software and data entry skills.
• Clear communication skills (verbal and written).
• Ability to work independently or in teams.

Responsibilities

• Assist in the facilitation of sales to customers.
• Maintain electronic files of customer contacts and potential orders.
• Work closely with Sales and Marketing Agents.
• Perform basic administrative and office support duties.

Skills

Customer orientation

Interpersonal skills

Computer software skills

Clear communication

Ability to work independently

Tools

Microsoft Windows 10

Microsoft Outlook

Microsoft Excel

Microsoft Word

EciSolutions - M1

Aegis' FactoryLogix

Job description

Department: Assembly
Reports To: Sales and Marketing Agent / Program Management Manager
Position Type: Onsite - Full-time
Shift Days: Monday - Friday
Shift Hours: First 7:30 am - 4:00 pm (starting time to be determined)
Hourly Rate: $20 - $24 based on experience

Position Description

This is an entry-level position responsible for assisting in the facilitation of sales to customers in the area of Printed Circuit Board (PCB) products and/or Printed Circuit Assembly (PCA) products. The Customer Service Clerk works closely with the Sales and Marketing Agents and/or Program Management in maintaining files for the corporate market base using the latest in technology applications. May assist the Sales and Marketing Agents as the initial point of contact for sales activities, including customer identification, liaison, planning, quotes, and data entry. The Customer Service Clerk will interact in a consistently pleasant and helpful manner with potential customers, fellow employees, visitors, and agents.

Responsibilities

• Gathers the initial contact information for sales activities, including customer identification, interests, and business and professional background.
• Tracks, documents and maintains electronic files of all customer contacts and potential orders to ensure accurate processing and up to date contact information
• Works closely with the Sales and Marketing Agents to maintain a high level of product knowledge and pricing. Can answer basic information on PCB / PCA process and product
• Performs basic administrative and office support duties to include typing, filing, copying, and electronic data entry and file maintenance using EciSolutions - M1 software ERP (PCA) and/or Aegis' FactoryLogix MES/ERP

Minimum Qualifications

• Able to read, write, and comprehend English
• SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS ETC: (preferred but not required)
• Strong customer orientation and excellent interpersonal skills.
• Proficient computer software and data entry skills (Microsoft: Windows 10, Outlook, Excel, Word)
• Clear communication skills (verbal and written).
• Ability to work independently or in teams.

Required Internal Training

• HCI Orientation
• All pertaining process procedures that relate to job function

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk (10%), stand (10%), and sit (80%). The employee is frequently required to use a computer and telephone. The employee is required to frequently reach with hands and arms, manipulate papers/files and type data into a computer in repetitive motions; and talk to hear.

The employee must regularly lift and/or move up to 10 pounds, rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perceptions, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly in an office environment. The employee occasionally works near moving mechanical parts and may pass through areas of loud noise.Must be able to work aroundhazardous chemicals

IMPORTANT

If offer of employment is made it will be contingent upon passing all of the following: E-Verify, Background Check, ITAR and U.S. Export Compliance Screening.

Access to our facility (and, therefore, employment) is restricted under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR) to U.S. Citizens, lawful permanent residents, U.S. refugees, asylees or temporary residents under amnesty provisions [as defined in 8 USC 1324b(a)(3)] and properly licensed foreign persons. Additionally, potential employee’s names will be screened against the Consolidated Screening List (maintained by the United States government) to determine eligibility to receive technical data.

Hughes Circuits is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

Applicants apply online or in person

Hughes Circuits Inc.,
546 S. Pacific St
San Marcos, CA 92078