Customer Service Clerk - Assembly

Hughes Circuits Inc.; San Marcos (CA); On-site; USD 27,552 - 33,062; Full time

Job summary

Hughes Circuits Inc. in San Marcos, CA is seeking a Customer Service Clerk to assist in facilitating sales for PCB and PCA products.

The role collaborates with Sales and Marketing Agents and Program Management to maintain files and support customer interactions. Daily tasks include gathering customer information, tracking contacts and potential orders, maintaining product knowledge, and performing basic administrative duties using M1 ERP and FactoryLogix MES/ERP.

Qualifications

• Ability to read, write, and comprehend English.
• Strong customer orientation and interpersonal skills.
• Proficient computer software and data entry skills (Microsoft Windows 10, Outlook, Excel, Word).
• Clear communication skills (verbal and written).

Responsibilities

• Gathers initial contact information for sales activities and potential orders.
• Tracks and maintains electronic files of customer contacts.
• Maintains product knowledge and pricing information for PCB/PCA products.
• Performs basic administrative tasks and data entry using ERP/MES software.

Skills

Customer service

Data entry

English literacy

Teamwork

Microsoft Office

Tools

M1 ERP (PCA)

FactoryLogix MES/ERP

Job description

Department: Assembly
Reports To: Sales and Marketing Agent / Program Management Manager
Position Type: Onsite - Full-time
Shift Days: Monday - Friday
Shift Hours: First 7:30 am - 4:00 pm (starting time to be determined)
Hourly Rate: $20 - $24 based on experience

Position Description: This is an entry-level position responsible for assisting in the facilitation of sales to customers in the area of Printed Circuit Board (PCB) products and/or Printed Circuit Assembly (PCA) products. The Customer Service Clerk works closely with the Sales and Marketing Agents and/or Program Management in maintaining files for the corporate market base using the latest in technology applications. May assist the Sales and Marketing Agents as the initial point of contact for sales activities, including customer identification, liaison, planning, quotes, and data entry. The Customer Service Clerk will interact in a consistently pleasant and helpful manner with potential customers, fellow employees, visitors, and agents.

Responsibilities

• Gathers the initial contact information for sales activities, including customer identification, interests, and business and professional background.
• Tracks, documents and maintains electronic files of all customer contacts and potential orders to ensure accurate processing and up to date contact information.
• Works closely with the Sales and Marketing Agents to maintain a high level of product knowledge and pricing. Can answer basic information on PCB / PCA process and product.
• Performs basic administrative and office support duties to include typing, filing, copying, and electronic data entry and file maintenance using EciSolutions - M1 software ERP (PCA) and/or Aegis' FactoryLogix MES/ERP.

Minimum Qualifications

• Able to read, write, and comprehend English.
• SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS ETC: (preferred but not required).
• Strong customer orientation and excellent interpersonal skills.
• Proficient computer software and data entry skills (Microsoft: Windows 10, Outlook, Excel, Word).
• Clear communication skills (verbal and written).
• Ability to work independently or in teams.

Required Internal Training

• HCI Orientation.
• All pertaining process procedures that relate to job function.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk (10%), stand (10%), and sit (80%). The employee is frequently required to use a computer and telephone. The employee is required to frequently reach with hands and arms, manipulate papers/files and type data into a computer in repetitive motions; and talk to hear.

The employee must regularly lift and/or move up to 10 pounds, rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perceptions, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly in an office environment. The employee occasionally works near moving mechanical parts and may pass through areas of loud noise. Must be able to work around hazardous chemicals.

Important

Otherwise, if an offer of employment is made it will be contingent upon passing all of the following: E-Verify, Background Check, ITAR and U.S. Export Compliance Screening.

Access to our facility (and, therefore, employment) is restricted under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR) to U.S. Citizens, lawful permanent residents, U.S. refugees, asylees or temporary residents under amnesty provisions [as defined in 8 USC 1324b(a)(3)] and properly licensed foreign persons. Additionally, potential employee’s names will be screened against the Consolidated Screening List (maintained by the United States government) to determine eligibility to receive technical data.

Hughes Circuits is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

Applicants apply online or in person

Hughes Circuits Inc.,
546 S. Pacific St
San Marcos, CA 92078