CUSTOMER SERVICE CLERK

Pacific Air Forces; United States; On-site; USD 22,000 - 25,000; Part time

Job summary

Pacific Air Forces at Yokota Air Base, Japan, is seeking a customer service clerk for a flexible, non-appropriated fund (NAF) position. The role involves greeting patrons, routing calls, providing information, and handling ticketing, reservations, and basic vehicle-related services.

You may assist with forms, contracts, and basic maintenance coordination.

Responsibilities

• Greets patrons and routes incoming calls.
• Verifies eligibility and handles tickets and reservations.
• Performs cashier duties and maintains funds accountability.
• Coordinates chauffeured transportation requests.

Job description

About the position: This position is Non-appropriated Fund (NAF) and is located at the Vehicle Operations facility, Yokota AB, Japan. This is a Flexible position, 0-40 hours per week.

Key Responsibilities

Greets patrons and routes incoming calls. Provides and response to general routine inquiries and information to the public in person, by telephone, or by electronic mail. Represents program to potential patrons, providing information about programs, events, services prices, and policies. Assists and provides customers with information such as handouts about the activity, with an emphasis on customer courtesy. Maintain and adequate supply of handouts.

Verifies patrons' eligibility, sells shuttle tickets or issues courtesy tickets. Maintains ticket control number log. Accepts reservations for U-drive Rental vehicles. Assists patrons in completing any necessary forms and/or written contracts. Reviews documents and verifies accuracy of information contained within. Prepares applicable toll tickets, books, and keys for rental patrons prior to customer pickup.

Issues and explains the governing rules, regulations, features, and policies of the U-drive Rental vehicles. Accepts returns of vehicles and performs preliminary inspection. May be required to carry emergency cell phone after duty hours for assisting U-drive customers. Assists patrons with chauffeured transportation reservations. Coordinates with Transportation Dispatch and administrative personnel to coordinate chauffeured transportation requests and changes.

Performs cashier duties by receiving payments and completing related sales records. Maintains control log for customer receipts. Contacts vehicle maintenance personnel to coordinate vehicle inspections and basic maintenance on the U-drive fleet. Closes cash register and completes all applicable funds accountability controls requirements daily. Separates the deposit and beginning cash fund and secures in bank bags. Secures funds in safe.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

Which agency is hiring for this position?

This position is with Pacific Air Forces, Department of the Air Force.

What is the salary for this position?

The posted pay range is $16.1 – $18/hr.

What is the application deadline?

Applications close on 2026-10-08.

Who is eligible to apply?

This position is open under the 'Public' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government