Customer Service / Claims Specialist

Sunrise Systems Inc; Nashville (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading Consumer Goods Manufacturing Company seeks a Customer Service / Claims Specialist for a 6-month remote contract. The role involves overseeing claims management, maintaining client relations, and executing data processing tasks. Candidates must possess strong SAP and Excel skills, alongside a Bachelor’s degree or equivalent experience.

Benefits

ACA compliant medical coverage

Dental insurance

Vision insurance

Sick time benefits

Qualifications

• Intermediate position requiring a Bachelor's degree or 8+ years experience.
• Proficient in SAP and Excel.

Responsibilities

• Supervise transportation claims inbox and manage vendor/customer communications.
• Conduct data entry and maintain daily contact with clients.
• Manage freight claims and assist in creating filing procedures.

Skills

SAP

Excel

Communication

Education

Bachelor's degree

Job description

Our client, a leading Consumer Goods Manufacturing Company is looking for Customer Service / Claims Specialist and This is for an initial duration of 06 Months Contract – Remote Role

Job Title : Customer Service / Claims Specialist

Job Id : 25-08830

Location : Remote Role

Duration : 06 Months Contract

Position Type : Hourly Contract Position (W2 only)

Position / Job Title – Claims Specialist

• 6 Months Contract - Position is 100% remote, 40 hours / week.
• Seeking candidates who have proficient SAP and excel knowledge / skills

Role

• Supervise the transportation claims inbox and work with the vendors, customers and internal partners to ensure that Client is recovering the appropriate funds
• Assist with end-to-end task completion
• Maintain daily contact with key client contacts and perform data entry / order processing within specified system.
• Document and report on status of pending inquiries regarding account problems, plus some outgoing phone calls.
• Intermediate position that requires a Bachelors degree or 8+ years of equivalent experience.
• Work with freight payment team to ensure any disputes with transportation carriers are solved timely
• Communication with carriers to ensure that there are no gaps in information required
• End to end management of freight claims inclusive of assisting Client in creating a new procedure in how to file claims
• Assistance to returns and refusals inbox which will require associate to coordinate with carriers, distribution facilities and customer service to determine if loads need to be cancelled, re-scheduled or re-worked

Compensation : The hourly rate for this position is between $21-$22 per hour.

Factors which may affect starting pay within this range may include [geography / market, skills, education, experience and other qualifications of the successful candidate].

Benefits : Sunrise offers ACA compliant medical coverage / dental insurance / vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Qualified candidates please send your word format updated resume at the earliest toPavan : [emailprotected] [732-395-4444] OR Sangeeth : [emailprotected] [732-395-4555]

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Customer Service Specialist • Nashville, TN