Customer Service Claims Coordinator

Express Employment Professionals - Cincinnati East; Salisbury (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a detail-oriented Customer Service Claims Coordinator to support transportation and logistics operations, managing freight claims, invoice discrepancies, shortages, overages, and damaged shipments. You will coordinate with customers, carriers, warehouses, and internal teams to investigate issues and resolve claims.

The role emphasizes strong organization, communication and analytical skills in a fast-paced environment, with

Qualifications

• Associates degree or equivalent experience in a related field.
• 1–2 years of customer service experience required.
• Strong communication, problem-solving and organizational skills.
• Proficiency with Word, Excel and Outlook.
• Ability to analyze information and resolve issues effectively.

Responsibilities

• Investigate and resolve OS&D and freight claim issues.
• Respond to inquiries from customers, carriers and internal teams.
• Gather documents needed for claims and shipment discrepancies.
• Retrieve proof of delivery and transportation records as needed.
• Assist with claims reporting, trend analysis and process improvements.
• Provide training and support to customer service and logistics staff.
• Coordinate with dispatch, warehouse and customer service to resolve issues.
• Support general customer service tasks including scheduling and issue resolution.
• Perform other duties and special projects as assigned.

Skills

Customer service

Communication

Problem solving

Organization

MS Office

Education

Associate degree or equivalent

Bachelor's degree (preferred)

Tools

Microsoft Office

SAP ERP

Job description

Express is a full service staffing and recruiting firm with an international presence and local ownership. Our location services the Delmarva Peninsula from Chestertown, MD to Wallops Island, VA, and Bay to Ocean. We assist local companies in hiring qualified individuals for their openings in office, commercial, industrial, and medical settings, including temporary, evaluation hire and direct hire placements. Expand your search with Express!

Our client is seeking Customer Service Claim Coordinator!

Position Summary

We are seeking a detail-oriented Customer Service Claims Coordinator to support transportation and logistics operations by managing freight claims, invoice discrepancies, shortages, overages, and damaged shipments. This role serves as a key point of contact between customers, carriers, warehouse teams, and internal departments to investigate issues, resolve claims, and ensure timely customer support. The ideal candidate is organized, analytical, and able to thrive in a fast-paced environment.

Key Responsibilities

• Investigate and resolve overage, shortage, damage (OS&D), and freight claim issues.
• Respond to customer, carrier, and internal inquiries via phone and email.
• Gather documentation and information needed to process claims and shipment discrepancies.
• Retrieve proof of delivery and supporting transportation records as needed.
• Assist with claims reporting, trend analysis, and process improvement initiatives.
• Provide training and support to customer service and transportation personnel.
• Coordinate with dispatch, warehouse, and customer service teams to resolve shipment-related concerns.
• Support general customer service activities, including appointment scheduling and issue resolution.
• Perform other related duties and special projects as assigned.

Qualifications

Required

• Associate degree or equivalent work experience.
• 1-2 years of customer service experience.
• Strong communication, problem-solving, and organizational skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to analyze information and resolve issues effectively.

Preferred

• Bachelor's degree in Business, Logistics, Supply Chain, or related field.
• Experience in transportation, warehousing, freight claims, or logistics customer service.
• Knowledge of accounts receivable processes.
• Experience with ERP systems such as SAP.

Work Environment

• Office-based position in a professional business environment.
• Primarily sedentary work with occasional movement between office areas.
• Overtime may be required based on business needs.