Customer Service CFS Associate

Transmaritime,-Inc.; El Paso (TX); On-site; USD 21,000 - 22,000; Full time

Job summary

Transmaritime,-Inc. in El Paso, TX is seeking a Customer Service CFS Associate for full-time work in a fast-paced logistics environment.

You will oversee outgoing shipments, verify product and order accuracy in Imex4/Imexnet, and maintain detailed records on destination, weight, and charges to ensure on-time delivery. You will coordinate with dispatchers, billing and compliance teams, perform data entry tasks, and resolve discrepancies in documents.

Qualifications

• Experience in logistics or freight forwarding is required.
• Ability to process shipments and enter data with accuracy.
• Strong communication and problem-solving skills.

Responsibilities

• Coordinate outgoing shipments using Imex4/Imexnet systems.
• Maintain destination, weight, and charges records for freight.
• Prepare shipping documents and verify information for accuracy.
• Collaborate with dispatch, billing, and compliance teams.
• Review data for inconsistencies and correct errors.
• Notify customers of shipment status using company systems.

Skills

Customer service

Data entry

Attention to detail

Communication

Tools

Imexnet

Imex4

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service CFS Associate

Full-time Regular El Paso, TX, El Paso, TX, US

3 days ago Requisition ID: 1370

Salary Range: $15.00 To $16.00 Hourly

Main Activities

• Responsible for outgoing shipments. They determine that the right merchandise is being sent and is in as-ordered condition in the Imex4 – Imexnet System.
• Keep records on the destination, weight, and charges on all incoming and outgoing freight. They check rate charges bymeans of rate charts. This work is often automated and computerized.
• Contact the Transportation Dispatcher Associate to make arrangements and to issue instructions for shipping and delivery of materials. Verify information, operate data entry software such as Imexnet and prepare documents.
• Verify information, operate data entry software such as Imexnet and prepare documents.
• Processes information from different departments and customers, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures
• Requesting further information for documents that are deemed incomplete
• Verifying, correcting, deleting unnecessary data, or combining data from several sources before entering into the system
• Access online browser-based systems as per customer requirements and other affiliated Business entities.
• Scan photos, blueprints and other documents for data input into document management systems such as Imex4-Imexnet System.
• Maintain records of all outgoing and incoming shipments from and to the warehouse.
• Partner with Billing Associates to process invoices for customers and/or resolve invoice discrepancies
• Analyze inventory reports to ensure cargo and/or containers are compliant with allotted free times
• Oversee and expedite the order life cycle of shipments to meet and exceed department KPI’s.
• Ensure shipment charges are processed through company-approved forms of payment such as Cargo Sprint, Pay Cargo, credit, and checks
• Work with Payables Associates on providing relevant data and documentation for vendor cost processing
• Utilize web-based resources and company systems to notify customers of incoming and outgoing cargo and/orcontainers
• Coordinating with compliance, transportation, warehouse, and terminal teams within the organization for smoothly receiving/ shipping of cargo and/or containers
• Any other task as required by the Customer Service Supervisor / Manager

Main Activities

• Responsible for outgoing shipments. They determine that the right merchandise is being sent and is in as-ordered condition in the Imex4 – Imexnet System.
• Keep records on the destination, weight, and charges on all incoming and outgoing freight. They check rate charges bymeans of rate charts. This work is often automated and computerized.
• Contact the Transportation Dispatcher Associate to make arrangements and to issue instructions for shipping and delivery of materials. Verify information, operate data entry software such as Imexnet and prepare documents.
• Verify information, operate data entry software such as Imexnet and prepare documents.
• Processes information from different departments and customers, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures
• Requesting further information for documents that are deemed incomplete
• Verifying, correcting, deleting unnecessary data, or combining data from several sources before entering into the system
• Access online browser-based systems as per customer requirements and other affiliated Business entities.
• Scan photos, blueprints and other documents for data input into document management systems such as Imex4-Imexnet System.
• Maintain records of all outgoing and incoming shipments from and to the warehouse.
• Partner with Billing Associates to process invoices for customers and/or resolve invoice discrepancies
• Analyze inventory reports to ensure cargo and/or containers are compliant with allotted free times
• Oversee and expedite the order life cycle of shipments to meet and exceed department KPI’s.
• Ensure shipment charges are processed through company-approved forms of payment such as Cargo Sprint, Pay Cargo, credit, and checks
• Work with Payables Associates on providing relevant data and documentation for vendor cost processing
• Utilize web-based resources and company systems to notify customers of incoming and outgoing cargo and/orcontainers
• Coordinating with compliance, transportation, warehouse, and terminal teams within the organization for smoothly receiving/ shipping of cargo and/or containers
• Any other task as required by the Customer Service Supervisor / Manager

8:00 AM - 5:00 PM MST
Monday - Friday
Salary Range 15 - 16 USD
40.00 hours
Weekly Payroll