Customer Service CFS Associate

Transmaritime, Inc.; El Paso (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Transmaritime, Inc. in Texas seeks a Transportation Dispatcher Associate to manage outgoing shipments, verify orders in the Imex4-Imexnet system, and maintain detailed records of destination, weight, and charges.

You will coordinate with multiple teams to ensure accurate data entry and timely delivery of materials. The role involves cross‑department data reconciliation, document preparation, and collaboration with Billing and Payables to resolve invoicing issues while supporting KPI achievement

Responsibilities

• Responsible for outgoing shipments and verify merchandise matches orders in Imex4/Imexnet.
• Keep records on destination, weight, and charges for all shipments.
• Coordinate with Transportation Dispatcher Associate to arrange shipping and issue delivery instructions.
• Verify information and operate data entry software such as Imexnet and prepare documents.
• Process information from departments and customers to resolve data inconsistencies.
• Request additional information for incomplete documents.
• Verify, correct, delete unnecessary data, or combine data before entry.
• Scan photos, blueprints for data input into document management systems.
• Maintain records of all outgoing and incoming shipments.
• Partner with Billing Associates to process invoices and resolve discrepancies.
• Analyze inventory reports to ensure cargo containers comply with free times.
• Oversee and expedite order life cycle of shipments to meet KPIs.
• Ensure shipment charges are processed through approved payment forms.
• Work with Payables on data for vendor cost processing.
• Use web resources to notify customers of cargo status.
• Coordinate with compliance, transportation, warehouse, and terminal teams for smooth receiving/shipping.
• Support other tasks as required by the Customer Service Supervisor / Manager.

Job description

Responsible for outgoing shipments. They determine that the right merchandise is being sent and is in as-ordered condition in the Imex4 – Imexnet System.

2

Keep records on the destination, weight, and charges on all incoming and outgoing freight. They check rate charges bymeans of rate charts. This work is often automated and computerized.

3

Contact the Transportation Dispatcher Associate to make arrangements and to issue instructions for shipping and delivery of materials. Verify information, operate data entry software such as Imexnet and prepare documents.

4

Verify information, operate data entry software such as Imexnet and prepare documents.

5

Processes information from different departments and customers, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures

6

Requesting further information for documents that are deemed incomplete

7

Verifying, correcting, deleting unnecessary data, or combining data from several sources before entering into the system

8

9

Scan photos, blueprints and other documents for data input into document management systems such as Imex4-Imexnet System.

10

Maintain records of all outgoing and incoming shipments from and to the warehouse.

11

Partner with Billing Associates to process invoices for customers and/or resolve invoice discrepancies

12

Analyze inventory reports to ensure cargo and/or containers are compliant with allotted free times

13

Oversee and expedite the order life cycle of shipments to meet and exceed department KPI’s.

14

Ensure shipment charges are processed through company-approved forms of payment such as Cargo Sprint, Pay Cargo, credit, and checks

15

Work with Payables Associates on providing relevant data and documentation for vendor cost processing

16

Utilize web-based resources and company systems to notify customers of incoming and outgoing cargo and/orcontainers

17

Coordinating with compliance, transportation, warehouse, and terminal teams within the organization for smoothly receiving/ shipping of cargo and/or containers

18

Any other task as required by the Customer Service Supervisor / Manager