Customer Service Center Lead & Training Specialist

The Chronicle Of Higher Education, Inc.; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

The Chronicle of Higher Education, Inc. in Houston is seeking a Customer Service Center leader to provide direction to staff and resolve complex inquiries. The role supports HRMS and Finance classes and helps maintain data integrity across daily operations.

Responsibilities include training coordination, email account setup, and data entry support, with opportunities for career ladder progression. Equal opportunity and security checks are standard for UH System postings.

Qualifications

• Requires specialized training in basic trades, principles, procedures, practice, routines or techniques in a specific area or trade which might normally be acquired through up to 18 months of education or training beyond the high school level.
• Requires a minimum of three (3) years of directly job-related experience.
• PeopleSoft experience is a plus.
• Department is willing to accept education in lieu of experience.
• Department is willing to accept experience in lieu of education.
• All positions at the University of Houston System are security-sensitive and will require a criminal history check.
• The University of Houston System and its universities are Equal Opportunity Institutions.

Responsibilities

• Greeting customers for the Service Center and working to resolve more complex questions and issues.
• Aiding in the development of procedures and training materials for Center HRMS and Finance classes.
• Coordinating and conducting training classes as well as implementing online classes via the web.
• Overseeing the set-up of email accounts for Service Center staff.
• Reviewing daily audit reports and assisting with maintaining integrity of the data.
• Assisting with performance assessment of the university's customer service needs; helping develop business solutions.
• Assisting with processing and data entry of transactions.
• Performing other job-related duties as assigned.

Job description

The Chronicle of Higher Education, Inc. in Houston is seeking a Customer Service Center leader to provide direction to staff and resolve complex inquiries. The role supports HRMS and Finance classes and helps maintain data integrity across daily operations.

Responsibilities include training coordination, email account setup, and data entry support, with opportunities for career ladder progression. Equal opportunity and security checks are standard for UH System postings.