Customer Service- Cashier

Roche Bros.; Needham (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Cashier, where your passion for customer service and teamwork will shine! In this role, you'll create a welcoming atmosphere for customers while efficiently processing transactions. You'll be part of a dedicated team that values integrity and reliability, ensuring every customer feels like family. With a focus on maintaining high standards of cleanliness and safety, you'll play a crucial role in the store's operations. If you're looking for a position that offers both responsibility and the chance to make a difference in people's shopping experiences, this opportunity is perfect for you!

Qualifications

• Passionate about customer service and teamwork.
• Ability to work a flexible schedule based on business needs.

Responsibilities

• Provide excellent customer service at checkout.
• Maintain cleanliness and safety standards in the work area.
• Handle cash transactions accurately and efficiently.

Skills

Customer Service

Teamwork

Integrity

Communication

Education

High School Diploma or equivalent

Tools

Cash Register

POS System

Scanner

Job description

Overview

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!

Pay for this position starts at $15.00 - $20.60 / hour.

Minimum Qualifications

1. Must be passionate about people and committed to customer service excellence!
2. Must be able to work as a team member and interact positively with customers.
3. Must possess a high standard of integrity and reliability.
4. Successful completion of e-learnings and department training programs.
5. Must be able to read, write, speak, and understand English.
6. Ability to work a schedule based on the business needs of the store location.
7. Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.
4. Verify identification for beer and wine purchases (where applicable).
5. Follow company cash handling procedures and maintain acceptable over/short record.
6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.
7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.
8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.
9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.
10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
11. Other duties as assigned by management.

Secondary Job Functions:

1. Cashiers may be scheduled as Service Clerks or Head Cashiers as dictated by the business need.
2. Return shopping carts and hand baskets to the proper location.
3. Assist in training new associates.

Physical Demands: (per work day)

Physical Demands

1. Sitting: 0% (N) Never
2. Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.): 1-33% (O) Occasionally
3. Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling: 34-66% (F) Frequently
4. Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing: 67-100% (C) Continuously

Safety Risk Factors

1. Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet): 0% (N) Never
2. Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions: 1-33% (O) Occasionally
3. Twisting of the back and neck and cluttered floor space: 67-100% (C) Continuously

Machines, tools, and equipment utilized:

Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.

Repetitive Action:

The continuous movement of the entire body.

Working Conditions: Working environment is inside.