Customer Service/Cash Office Associate (Retail)-Kingsport, TN

Hamrick's, Inc.; Kingsport (TN); On-site; USD 16,531 - 22,041; Full time

Job summary

Hamrick's, Inc. is seeking a Customer Service Associate to support the Customer Service Supervisor and oversee daily cash handling for a busy store.

The role supervises 10 to 20 cashiers, maintaining a positive image through courteous, professional interactions. The position involves preparing, auditing, and reconciling funds, managing cashier schedules, running financial reports, and addressing issues found during audits.

Qualifications

• Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.
• Passion for superior service and helping others.
• Cheerful and positive attitude.
• Consistent and reliable.
• Work a flexible schedule.
• Walking from one area to another frequently; standing required; ability to negotiate stairs.
• Ability to lift 25 lbs.

Responsibilities

• Model and Drive Superior Customer Service.
• Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tills.
• Manage breaks and lunches for cashiers and support staff to support customer needs.
• Run reports and audit transactions including voids, returns, employee transactions, etc.
• Issue correctives when code of conduct, performance, or policy issues are violated.
• Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel.
• Train new cashiers or schedule a seasoned cashier to do so.
• Communicate with corporate partners and leadership when opportunities occur in the financial area.
• Maintain a neat, orderly, and professional front of store area.
• Maintain the financial paperwork filing (daily, weekly, monthly) per the guidelines.
• Place service calls to appropriate personnel for register equipment, financial equipment, etc.
• Perform other duties assigned by management.

Skills

Customer service

Supervision experience

Bookkeeping

Banking / teller experience

Flexible schedule

Job description

The Customer Service Associate provides support for the Customer Service Supervisor and is responsible for the financial accountability of the store. This position supervises 10 to 20 cashiers at a time. The customer service associate maintains a positive company image through courteous and professional interactions.

Responsibilities

Model and Drive Superior Customer Service.

Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tils.

Manage breaks and lunches for cashiers and support staff to support customer needs.

Run reports and audit transactions including voids, returns, employee transactions, etc.

Issue correctives (written or verbal) when code of conduct, performance, or policy issues are violated.

Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel.

Train new cashiers or schedule a seasoned cashier to do so.

Communicate with corporate partners and leadership when opportunities occur in the financial area.

Maintain a neat, orderly, and professional front of store area.

Maintain the financial paperwork filing (daily, weekly, monthly) per the guidelines.

Place service calls to appropriate personnel for register equipment, financial equipment, etc.

Perform other duties assigned by management.

Qualifications

Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.

Passion for superior service and helping others.

Cheerful and positive attitude.

Consistent and reliable.

Work a flexible schedule.

Walking from one area to another frequently; standing required; ability to negotiate stairs.

Ability to lift 25 lbs.

Competitive wages, flexibility, and fair expectations for employees. Closed for business on Sundays to provide a better work‑life balance.