Customer Service / Call Center Representative I

Christian Community Credit Union; San Dimas (CA); Remote; Full time

Job summary

Join a leading mission-driven organization as a Full-Time Customer Service / Call Center Representative. Work remotely while delivering exceptional service and fostering relationships with members. Enjoy competitive pay and comprehensive benefits as part of a supportive team focused on excellence in banking.

Benefits

Medical

Dental

Vision

401(k)

Life Insurance

Flexible Spending Account

Paid Time Off

Equipment Stipend

Qualifications

• Minimum one year experience in customer service for a bank/credit union required.
• Bilingual skills preferred (English/Spanish).
• Experience in a call center environment preferred.

Responsibilities

• Educate members on products and services through various communication channels.
• Handle monetary and non-monetary transactions and resolve issues efficiently.
• Create account records and process loan pre-approvals.

Skills

Customer service

Cross-selling

Bilingual (English/Spanish)

Problem-solving

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Customer Service / Call Center Representative I

Join to apply for the Customer Service / Call Center Representative I role at Christian Community Credit Union

Customer Service / Call Center Representative I

4 days ago Be among the first 25 applicants

Join to apply for the Customer Service / Call Center Representative I role at Christian Community Credit Union

Join our team as a Full-Time Customer Service/Call Center Representative and experience the excitement of working for a mission-driven organization that values customer service and growth in the banking sector. As a remote position, you can enjoy the flexibility of working from home, only in AZ, CA, CO, IL, or TX, while still being part of a dynamic and energetic team based in San Dimas, CA. You’ll play a critical role in our call center, where your empathetic approach and problem-solving skills will shine. With a pay range of $20.00 to $21.00 per hour, based on experience, this position offers competitive compensation as you engage in cross-sales and foster meaningful relationships with our members. At Christian Community Credit Union, we believe in supporting one another, and your efforts will directly contribute to our commitment to excellence.

You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, and Equipment Stipend. Take the next step in your career and join us as we strive to love and serve others.

Let us introduce ourselves

CCCU is faith-based banking, reimagined! Our mission is to serve Christ followers to live & give more abundantly. For over 67 years, we’ve provided individuals and ministries with the financial tools and knowledge they need to grow and thrive financially. We are unabashedly Christian, focus on people over profit, service over sales, and understand ministry. To date, CCCU has donated more than $6 million to ministry and mission projects. We serve members through online & digital banking solutions with a dedicated and professional staff. CCCU has been ranked on S&P Global Market Intelligence’s top 100 U.S. credit union list for stability, health & growth.

What does a CUSTOMER SERVICE/CALL CENTER REPRESENTATIVE do?

As a Customer Service/Call Center Representative at Christian Community Credit Union, you will play an essential role in proactively educating our members on our diverse range of products and services. By leveraging your product knowledge and building rapport, you will effectively communicate how various account types can benefit our members, guiding them towards the most suitable options for their needs. You'll deliver outstanding member experiences through multiple channels, including phone, email, chat, and SMS, ensuring that each interaction meets or exceeds expectations.

You will assist members with both monetary and non-monetary transactions, handling inquiries and solving problems efficiently. By accepting ownership of new requests, you will enhance our organization's reputation. You will also create account records, process loan pre-approvals, and promote teamwork at both departmental and organizational levels, all while clarifying issues and exploring alternative solutions to resolve any challenges our members may face.

What Matters Most

To excel as a Customer Service/Call Center Representative at Christian Community Credit Union, several key skills are essential. A high school diploma or equivalent is required, alongside a minimum of one year of customer service experience in a banking or credit union setting, and possess cross-selling experience. A minimum of one year of experience engaging with the public in a call center environment and bilingual skills in English/Spanish are preferred. Success in this role demands the ability to work effectively under pressure in a fast-paced environment, solid organizational skills, and keen attention to detail.

Required

Proficiency in computer systems is crucial, as well as good telephone techniques and excellent verbal and written communication skills. A good math aptitude and accurate typing skills at a speed of 35 wpm further enhance your ability to support our members effectively. Knowledge and skills required for the position are:

• High school diploma or equivalent required
• Minimum one year of experience working in a customer service position for a bank/credit union required
• Cross-selling experience required
• Minimum one year of experience dealing with the public in a call center environment preferred
• Bilingual skills (English/Spanish) and knowledge of accounting principles preferred
• Ability to work under pressure in a fast-paced environment and work with computer systems
• Ability to work remotely Monday through Friday, 8:00am to 5:15pm PST (40 hours per week)
• Good organizational skills, attention to detail, and telephone techniques
• Excellent verbal and written communication skills
• Good math aptitude and accurate typing skills at 35 wpm
  
  

Join us!

If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!

Salary: $20.00 - $21.00 per hour

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking

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