Medical Customer Service Representative (Remote)

Talentify.io; United States; Remote; Full time

Job summary

Talentify.io is seeking a Medical Customer Service Representative for a remote position within revenue cycle management in healthcare. The role involves assisting patients with their financial responsibilities and requires a minimum of one year of call center experience. Successful candidates will enjoy flexible work hours, a comprehensive training program, and a suite of benefits including medical and dental insurance. Join a team that values candidate privacy and equal opportunity while fostering a supportive working environment.

Benefits

Comprehensive paid training program

Medical, dental, and vision insurance

401(K) plans with company match

Employer-paid life insurance

Qualifications

• Minimum of 1 year of call center experience, either in-office or remote.
• Proficiency in Microsoft Outlook, Word, and Excel required.

Responsibilities

• Assist patients with financial responsibilities regarding medical bills.
• Document all patient interactions electronically in company systems.
• Ensure compliance with federal and state laws related to collections.

Skills

Customer Service

Communication

Time Management

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Medical Customer Service Representative (Remote)

Employer Industry: Revenue Cycle Management (Healthcare)

Why consider this job opportunity:
- Salary range of $15-17/hr
- Steady remote work schedule with flexibility
- Comprehensive paid training program lasting over 3 weeks
- Medical, dental, and vision insurance, along with HSA and FSA options
- 401(K) plans with company match and employer-paid life insurance
- Opportunities for internal company growth and advancement

What to Expect (Job Responsibilities):
- Assist patients in understanding their financial responsibilities regarding medical bills
- Make and receive calls to patients about outstanding balances and payment options
- Meet or exceed established performance metrics and goals
- Document all patient interactions electronically in company systems
- Ensure compliance with federal and state laws related to collections policies

What is Required (Qualifications):
- Minimum of 1 year of call center experience, either in-office or remote
- High School Diploma or GED
- Proficiency in PC-based applications, including Microsoft Outlook, Word, and Excel

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, and FDCPA
- Background in medical billing or claims processing
- Strong time management and decision-making skills
- Proven track record of providing excellent customer service in diverse situations

#Healthcare #CustomerService #RemoteWork #CareerGrowth #MedicalBilling

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Meduit’s value-based revenue cycle management (RCM) solutions and expertise accelerate cash flow and maximize close rates for healthcare providers.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.