Customer Service Representative - Call Center

Freddie Mac; Andover (MA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a customer service role that offers the potential for full-time employment. This position emphasizes a supportive training environment designed to enhance your skills and knowledge while allowing you to work remotely. You will engage with the community, providing compassionate service and managing sensitive information. If you have strong communication skills and a passion for helping others, this opportunity could be a perfect fit for you. Join a team that values community support and personal growth in a competitive and engaging work atmosphere.

Qualifications

• High School Diploma or equivalent required.
• Basic proficiency in Microsoft Office and strong data entry skills.

Responsibilities

• Handle inbound calls and provide responses using pre-scripted guidelines.
• Input sensitive information accurately into databases.

Skills

Customer Service Skills

Communication Skills

Data Entry Skills

Microsoft Office Proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Adobe Acrobat

Google Chrome

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Opportunity for potential full-time employment after successful temporary role
- Supportive training provided to enhance skills and knowledge
- Work remotely from the Dallas/Fort Worth area
- Engaging work environment with a focus on community service
- Competitive pay in line with industry standards
- Chance to develop exceptional customer service and communication skills

What to Expect (Job Responsibilities):
- Handle inbound calls and provide responses using pre-scripted guidelines
- Make occasional outbound calls for verification purposes
- Input sensitive information accurately into databases
- Deliver compassionate and tactful service to the community
- Operate multiple applications and computer programs effectively

What is Required (Qualifications):
- High School Diploma or equivalent
- Basic proficiency in Microsoft Office, including Word, Excel, and Outlook
- Strong data entry and typing skills
- Excellent verbal and written communication abilities
- Ability to manage sensitive information and handle stressful situations appropriately

How to Stand Out (Preferred Qualifications):
- Experience in customer service practices and principles
- Degree or military experience preferred but not required
- Familiarity with Adobe Acrobat and Google Chrome
- Strong organizational skills and ability to work in a fast-paced environment
- Previous experience in a call center environment

#CustomerService #RemoteWork #CareerOpportunity #TrainingProvided #CommunitySupport

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