Customer Service & Call Center Expert for Voice AI (Remote)

Vettedlance; United States; Remote; USD 34,000 - 49,000; Part time

Job summary

Vettedlance is seeking a part-time, remote contractor to craft realistic customer-support conversations for AI voice agents and assess how well AI responses handle real-world calls. You will also schedule and record outcomes of calls, including reservations and confirmations.

Applicants should have professional customer service experience, be fluent in English, and have a quiet workspace with reliable internet. Shifts may include weekends, paid weekly at $30 per hour.

Qualifications

• Professional customer service or call-center experience.
• Clear spoken and written English.
• Reliable availability for scheduled shifts (some weekends).
• Quiet workspace and stable internet.

Responsibilities

• Write realistic customer-support conversations and edge cases.
• Rate speech-to-speech AI responses for accuracy, tone and resolution.
• Handle scheduled calls such as reservations or vendor confirmations when the project needs it.
• Record call outcomes and details accurately.

Skills

Call center experience

Job description

Bring call-center experience to AI voice agents: create realistic support conversations and rate how well the AI handles them. Some projects also cover live outbound calls such as bookings and confirmations.

What you will do

• Write realistic customer-support conversations and edge cases
• Rate speech-to-speech AI responses for accuracy, tone and resolution
• Handle scheduled calls such as reservations or vendor confirmations when the project needs it
• Record call outcomes and details accurately

What you need

• Professional customer service or call-center experience
• Clear spoken and written English
• Reliable availability for scheduled shifts (some weekends)
• Quiet workspace and stable internet

Contract

• Remote, hourly contract (independent contractor)
• Part-time, flexible: 10-40 hrs/week
• Remote

Pay: $30 / hour (USD). Paid weekly in USD. Typical rate $30 per hour, confirmed after a short paid assessment.