Customer Service & Calibration Support Specialist

Tresca; San Jose (CA); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

401k plan

Paid time off

Career development

Zusammenfassung

Trescal is seeking a Customer Service Representative in San Jose, CA to coordinate calibration services for a key customer. The role involves handling inquiries via phone, email, and chat, and acting as the primary liaison for calibration activities at the site.

You will manage calibration records, schedules, and asset documentation, while supporting quality audits and billing processes. A collaborative, customer-focused approach is essential.

Qualifikationen

• High School diploma or equivalent.
• 3–5 years’ experience in a similar customer service role.
• Excellent verbal and written communication.
• Strong problem-solving and critical thinking.
• Ability to multitask in a fast-paced environment.
• Empathy and patience with customers.
• Ability to work independently and in a team.

Aufgaben

• Coordinate calibration efforts at a key customer location in San Jose.
• Respond to customer inquiries by phone, email, and chat; serve as the main contact for service issues.
• Manage calibration records, certificates, and asset documentation.
• Coordinate calibration schedules with owners and stakeholders; follow up on upcoming and overdue calibrations.
• Liaise with third-party calibration and maintenance providers for onsite activities.
• Review and maintain calibration records and asset documentation in the management system.
• Process billing and financial transactions related to calibration and services.
• Generate reports on calibration, compliance, and performance; support audits and ISO standards.

Kenntnisse

Communication

Problem solving

Multitasking

Empathy

Teamwork

Ausbildung

High school diploma

Jobbeschreibung

Trescal is seeking a Customer Service Representative in San Jose, CA to coordinate calibration services for a key customer. The role involves handling inquiries via phone, email, and chat, and acting as the primary liaison for calibration activities at the site.

You will manage calibration records, schedules, and asset documentation, while supporting quality audits and billing processes. A collaborative, customer-focused approach is essential.