Customer Service – Booking Cruises

Aisles & Abroad; Baltimore (MD); Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training and mentorship

Industry tools access

Travel discounts

Growth opportunities

Job summary

Aisles & Abroad is seeking Cruise & Resort Booking Agents to work remotely with flexible hours, helping clients plan dream vacations using premium tools and exclusive rates.

You will assist clients with hotel selections, provide accurate pricing and availability, respond across phone, email, and online platforms, and maintain thorough records. Join a supportive team with training, mentorship, travel-related discounts, and opportunities for personal and professional growth.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently with good time management.
• Familiarity with basic computer tools and internet access.
• Interest in travel and hospitality is beneficial.

Responsibilities

• Assist clients with selecting and booking hotel accommodations.
• Provide accurate information on hotel options, amenities, pricing, and availability.
• Respond to client inquiries via phone, email, and online platforms in a timely and professional manner.
• Maintain accurate records of client interactions and bookings.
• Collaborate with team members to ensure a smooth client experience.
• Stay informed on travel trends and hospitality offerings.
• Participate in virtual training sessions and team meetings.

Skills

Communication

Customer service

Time management

Independent work

Basic computer skills

Travel interest

Job description

About Us

We connect travelers with the world’s best experiences—from Caribbean cruises to luxury resorts and beyond. As part of a host agency with 70+ years in the industry, we empower agents to succeed while delivering white-glove service to our clients.

Job Description

We’re hiring Cruise & Resort Booking Agents who want to work remotely, enjoy flexible hours, and help clients plan their dream vacations. You’ll get access to premium tools, exclusive rates, and full training to help you thrive in this role.

Key Responsibilities

• Assist clients with selecting and booking hotel accommodations
• Provide accurate information on hotel options, amenities, pricing, and availability
• Respond to client inquiries via phone, email, and online platforms in a timely and professional manner
• Maintain accurate records of client interactions and bookings
• Collaborate with team members to ensure a smooth client experience
• Stay informed on travel trends and hospital offerings
• Participate in virtual training sessions and team meetings

Qualifications

• Strong communication and customer service skills
• Professional, positive, and client-focused attitude
• Ability to work independently and manage time effectively
• Basic computer proficiency and reliable internet access
• Interest in travel and hospitality

Previous experience in customer service, hospitality, or sales is beneficial but not required.

What We Offer

• Remote work with flexible scheduling
• Training and access to industry tools and resources
• Supportive team environment and mentorship
• Performance-based earning potential
• Access to travel-related discounts and perks
• Opportunities for personal and professional growth

$45,000 - $75,000 a year