Customer Service – Booking Specialist

Aisles & Abroad; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training and tools

Travel discounts

Job summary

Aisles & Abroad is seeking a Remote Customer Service Representative to support cruise and hotel bookings. You will assist clients with researching options and securing accommodations, while guiding them through the booking process from a remote location.

This role offers comprehensive training, flexible scheduling, and access to travel-related discounts. You will communicate via phone, email, and online platforms to ensure a smooth, personalized customer experience.

Qualifications

• Excellent written and verbal communication for client interactions.
• Customer service experience is beneficial but not required.
• Ability to work remotely with reliable internet access.
• Interest in travel and hospitality to assist bookings.

Responsibilities

• Assist clients with researching and booking hotel accommodations.
• Provide information on options, pricing, and availability.
• Respond to inquiries via phone, email, and online platforms.
• Maintain accurate records of interactions and bookings.
• Collaborate with team to ensure smooth client experience.
• Stay informed on travel trends and hotel offerings.
• Participate in virtual training sessions and team meetings.

Skills

Communication

Customer service

Time management

Independence

Computer basics

Internet access

Travel interest

Job description

Job Title:

Remote Customer Service Representative – Travel Booking

Job Type:

Flexible Schedule | Remote

About Us:

We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.

Position Overview:

We are seeking friendly, detail-oriented individuals to join our team as Remote Customer Service Representatives focused on cruise & hotel bookings. In this role, you will assist clients with researching, planning, and securing hotel accommodations that align with their needs and preferences.

This opportunity is ideal for individuals who enjoy helping others, have an interest in travel, and are comfortable working in a remote environment. Comprehensive training and ongoing support are provided.

Key Responsibilities

• Assist clients with selecting and booking hotel accommodations
• Provide accurate information on hotel options, amenities, pricing, and availability
• Respond to client inquiries via phone, email, and online platforms in a timely and professional manner
• Maintain accurate records of client interactions and bookings
• Collaborate with team members to ensure a smooth client experience
• Stay informed on travel trends and hotel offerings
• Participate in virtual training sessions and team meetings

Qualifications

• Strong communication and customer service skills
• Professional, positive, and client-focused attitude
• Ability to work independently and manage time effectively
• Basic computer proficiency and reliable internet access
• Interest in travel and hospitality

Previous experience in customer service, hospitality, or sales is beneficial but not required.

What We Offer

• Remote work with flexible scheduling
• Training and access to industry tools and resources
• Supportive team environment and mentorship
• Performance-based earning potential
• Access to travel-related discounts and perks
• Opportunities for personal and professional growth

$45,000 - $75,000 a year