CUSTOMER SERVICE & BILING SUPPORT SPECIALIST - SHARED SERVICES (WCTV)

Gray Media; Tallahassee (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Gray Media is seeking a Customer Service & Billing Support Specialist to join our team. You will serve as frontline support for client portals, handle technical inquiries, enroll users, and transfer data to vendors on a daily basis.

Responsibilities include monitoring portal tickets, onboarding clients, administering enrollments and password resets, assisting with payment portal issues, and ensuring timely file uploads and billing operations.

Qualifications

• 1–3 years of admin/support, helpdesk, or billing ops experience.
• Proficient in Microsoft Excel (data entry, basic formulas).
• Familiarity with ticket systems or client portals.
• High School Diploma; Associate’s degree preferred.
• Strong verbal and written communication; attention to detail.

Responsibilities

• Monitor and resolve daily portal support tickets from clients and stations.
• Manage client portal registrations and onboarding.
• Administer enrollments, reset passwords, troubleshoot logins.
• Call clients for payment portal support.
• Execute daily file uploads to vendors (AM/PM).
• Provide backup support for critical billing operations.
• Assist with DocAgent/Over/Under adjustments and Split Invoices.
• Coordinate invoice delivery issues to resolve system problems.

Skills

Attention to detail

Verbal communication

Written communication

Time management

Education

High School Diploma

Associate’s degree in Business/Finance

Tools

Microsoft Excel

Ticket management systems

Job description

About Gray Media:

Today, we are a growing multimedia company headquartered in Atlanta, Georgia. We are the nation's largest owner of top-rated local television stations and digital assets serving 117 full-power television markets that collectively reach approximately 37% of US television households. The portfolio includes 80 markets with the top-rated television station and 100 markets with the first and/or second highest-rated television station in average all-day ratings across 116 of such markets that were measured by Nielsen in 2025. We also own the largest Telemundo Affiliate group with 46 markets and Gray Digital Media, a full-service digital agency offering national and local clients digital marketing strategies with the most advanced digital products and services. Our additional media properties include video production companies Raycom Sports, Tupelo Media Group, and PowerNation Studios, and studio production facilities Assembly Atlanta and Third Rail Studios.

Job Summary/Description:

In the Customer Service & Billing Support Specialist role, you will serve as frontline support for our client portals, managing technical support inquiries, assisting with user enrollments, and executing daily administrative data transfers to our vendors.

• Monitor and resolve daily portal support tickets from clients and television/media stations.
• Manage client portal registrations, onboarding, and basic troubleshooting.
• Administer BCS enrollments, coordinate password resets, and troubleshoot login issues.
• Answering or making calls to clients for payment portal support.
• Execute daily, time-sensitive file uploads to vendors twice per day (AM and PM workflows).
• Provide daily/weekly backup and assistance for critical billing operations.
• Assist with DocAgent Adjustments, $5 Over/Under reconciliation, Trade Adjustments, and Split Invoices.
• Coordinate invoice delivery issues to resolve system anomalies.

Qualifications/Requirements:

• Minimum High School Diploma (Associate’s degree in Business, Finance, or related field preferred).
• 1–3 years of experience in an administrative support, customer helpdesk, or billing operations role.
• Proficient with Microsoft Excel (data entry, basic formulas, sorting, and filtering).
• Familiarity with ticket management systems or client portals preferred.
• Exceptional attention to detail and ability to meet strict daily and twice-daily deadlines.
• Strong verbal and written communication skills for client-facing phone and email support.

Shared Services-TV/Gray Media is a drug-free company

Additional Info:

Gray Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, Gray Media complies with applicable state and local laws governing nondiscrimination in employment at every location where the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Gray Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of Gray’s employees to perform their job duties may result in discipline up to and including discharge.