Customer Service / Barista

Listings Project; New York, Northern (NY, KY); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Listings Project seeks a Front of House Client Service Specialist for a luxury French patisserie. This on-site role can be full-time or part-time and focuses on delivering a best-in-class customer experience from entry to exit.

You will process transactions, handle special and online orders, maintain spotless presentation, and work with English (French a plus). Prior POS experience and a passion for people are essential.

Qualifications

• High touch client services and communication skills.
• Genuine enjoyment of people contact in a high interaction role.
• Ability to maintain high customer satisfaction and resolve complaints.
• Experience using POS systems.
• Ability to work in a fast-paced environment and multitask.
• Hands-on with cleanliness and clutter-free organization.
• Flexible and adaptable to varying business needs.
• Attention to detail in all tasks.
• Excellent English; French is a plus.
• High school diploma or equivalent.

Responsibilities

• Provide best-in-class experience from entry to exit for customers.
• Process transactions accurately and efficiently.
• Take and fill special orders and manage online orders.
• Maintain inventory levels and ensure a polished shop appearance.
• Ensure cleanliness of pastry case, counters, and seating areas.

Skills

Client Services

Customer Service

Communication

Multitasking

Attention to detail

Cleanliness

Flexibility

English

French a plus

Education

High school diploma or equivalent

Tools

POS systems

Job description

FRONT OF HOUSE - UPSCALE PATISSERIE

This is a full-time or part time on-site role for a Client Service Specialist / Counter Service with a proactive, dynamic approach.

The role involves providing customers with a consistent, best-in-class experience from the moment they enter the shop to the moment they leave. Position include "French Pastry customer training", processing transactions, maintaining inventory levels at all times, and ensuring the consistent cleanliness and perfectly polished look of the shop at all times.

The Client Service Specialist / Counter Service will also be responsible for taking/filling special orders and managing the online orders fulfillment in a timely manner while ensuring a high touch presentation in a fully consistent manner reflective of a true French Pâtisserie luxury standards.

Qualifications

• High touch Client Services, Customer Service, and Communication skills. Candidates must genuinely enjoy people contact - high interaction position.
• Ability to maintain a consistently high level of customer satisfaction and avoid / resolve customer complaints
• Experience using POS systems
• Ability to work in a fast-paced environment and multitask under pressure while keeping it light-hearted and customer-focused, and enjoying the moment.
• Ability to be hands on with a fully consistent attention to cleanliness (wipe tables / banquette / outside terrace / pastry case / back counter...) and clutterless organization per the upscale standard of the business
• Ability to be flexible and adapt to varying business needs, tasks and duties based on fluctuating day-to-day operations
• Attention to detail and ability to stay organized is essential
• Excellent communication skills in English, and French is a plus
• Experience in the food or hospitality industry is not required for the truly motivated candidate, but a big plus
• High school diploma or equivalent is required